Client Success Team

Há 5 dias


Rio de Janeiro, Rio de Janeiro, Brasil Peridot Financing Solutions Tempo inteiro

Searching for:
**Client Success Team - Associate
**About Us
GSCF is a leading fintech company in the working capital finance space, serving some of the largest tech manufacturers globally.
By funding, structuring, and servicing accounts receivables portfolios for our customers, we help companies get the most out of their working capital.
We help our customers grow their sales, strengthen their balance sheets, and eliminate risk.
Our formation in 2021 gives us a start-up culture and mindset, while our origins bring deep industry knowledge, extensive specialized expertise, and geographic reach across 59 countries.
Despite being a new player in our space, GSCF serviced more than $60 billion in tech accounts receivables volumes in 2021.
We are wholly owned and funded by Blackstone, the world's largest alternative asset manager, which provides us with a large and flexible funding pool, significant relationships, and strategic guidance.
Our field, global working capital finance, represents a $5.5 trillion total addressable market that is expected to grow an additional 50% by 2026, driven by increased supply chain complexity, digitization of the invoicing process and growing demand for longer payment terms.
Our aim is to become the global leader in the working capital finance space.
GSCF is a global employer with more than 300 employees across 20+ countries.
**The Role:
The Client Success Operations Team is responsible for the diligent management of the assigned Buyers including country specifics, client servicing, service delivery, exceptions processing, program monitoring and risks reporting.
**How You Will Make an Impact:
- Support clients across Americas geography.
- Develop and maintain a strong working relationship with numerous customer contacts at various levels of the organization and serves as a focal point for customer inquiries, requests, and complaints.
- Provide information by collecting, analyzing and summarizing data, and responding to requests.
- Ensure accuracy and efficiency of operations including collection and monitoring of receivables.
- Prepare materials for use in status account reviews conducted at multiple corporate levels.
- Responsible for territory risk management and customer satisfaction attainment.
- Ensure all customer communications are documented in an accurate and timely manner.
- Ensure accounts operate within approved guidelines and obtain the appropriate level of management approval in exception situations.
- Keep customers appraised of the financial health of their account and its ability to support current and future financing volumes.
- Proactive account management with effective communication skills.
- Operate pro-actively at all times.
- Timely reporting/escalating of risks, exceptions, incidents to Upline Managers.
- Ensure agreements and all programs relevant procedures are updated regularly and safely stored on its respective file cabinets.
- Share knowledge, initiatives and find better ideas to improve external and internal client satisfaction.
- Support additional ad-hoc projects.
- Adhere to company & operations policies.
- Contribute to maintaining a positive, transparent, open and creative thinking working environment.
- From time to time, willing to take over tasks/projects which are not related directly to this function.Multicultural sensitivity/awareness.
- **What You Bring to the Team:
- Fluent in English and Spanish.
- Experience in handling complex and sensitive accounts.
- Excellent analytical & problem-solving skills.
- Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables.
- Ability to remain poised and calm under pressure.
- Structured, fact-based way of work.
- Prioritization
- Pro-activity.
- Time management skills with the ability to meet deadlines.
- Ability to adapt to frequent changes effectively.
- Take ownership and accountability of work assigned.
- Proficient in Microsoft Office especially Excel.
- Strong communication skills both verbal and written.
- Highly organized with strong attention to detail.
- Team player - energetic, enthusiastic, and personable.Ability to perform duties with the highest level of confidentiality and integrity.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin or any other category protected by law.


  • Client Success Team

    Há 5 dias


    Rio de Janeiro, Rio de Janeiro, Brasil Peridot Financing Solutions Tempo inteiro

    Searching for:**Client Success Team - Analyst**About UsGSCF is a leading fintech company in the working capital finance space, serving some of the largest tech manufacturers globally.By funding, structuring, and servicing accounts receivables portfolios for our customers, we help companies get the most out of their working capital.We help our customers grow...

  • Client Success Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Rystad Energy Tempo inteiro

    Rystad Energy is seeking a dynamic individual to join our Rio de Janeiro-based Sales & Marketing team as a Client Success Manager. The role is one of several that work together as part of an account team to grow our client relationships in Brazil and the wider Latin America region. Client Success Managers provide a critical service for the company's Sales &...


  • Rio de Janeiro, Rio de Janeiro, Brasil Equinix, Inc. Tempo inteiro

    Our Customer Success TeamThe customer success team at Equinix is responsible for managing and supervising all services and demands to ensure customer happiness and retention, guaranteeing a superior customer experience.We're looking for a Senior Client Success Manager who will be accountable for supporting high-complexity and strategic global accounts,...

  • Client Success Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Rystad Energy Tempo inteiro

    Rystad Energy is seeking a dynamic individual to join our Rio de Janeiro-based Sales & Marketing team as a Client Success Manager. The role is one of several that work together as part of an account team to grow our client relationships in Brazil and the wider Latin America region. Client Success Managers provide a critical service for the company's Sales &...

  • Client Success Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Rystad Energy Tempo inteiro

    Rystad Energy is seeking a dynamic individual to join our Rio de Janeiro-based Sales & Marketing team as a Client Success Manager. The role is one of several that work together as part of an account team to grow our client relationships in Brazil and the wider Latin America region. Client Success Managers provide a critical service for the company's Sales &...


  • Rio de Janeiro, Rio de Janeiro, Brasil Rystad Energy Tempo inteiro

    Rystad Energy is seeking a dynamic individual to join our Rio de Janeiro-based Sales & Marketing team as a Client Success Manager.The role is one of several that work together as part of an account team to grow our client relationships in Brazil and the wider Latin America region.Client Success Managers provide a critical service for the company's Sales &...

  • Customer Success

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Nology Tempo inteiro

    APRESENTAÇÃO DA EMPRESA E VAGA A Nology é uma empresa inovadora, especializada em soluções de big data, geomarketing e SaaS, que utiliza inteligência de dados para apoiar empresas na tomada de decisões estratégicas. Nosso time de Customer Success é fundamental para garantir que nossos clientes alcancem seus objetivos e maximizem o valor de nossas...


  • Rio de Janeiro, Rio de Janeiro, Brasil Wirtschaftsförderungszentrum Lünen GmbH Tempo inteiro

    Company OverviewCarta is a cutting-edge software company that has transformed traditional accounting into a powerful growth engine. The company's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130 billion in assets under management in venture capital and private equity.With a presence in over 160...

  • Team Leader PVE

    Há 3 horas


    Rio de Janeiro, Rio de Janeiro, Brasil Manufacturing Jewelers & Suppliers of America Tempo inteiro

    The PVE Team is responsible for packaging products in a timely and accurate manner to meet customer demands. The Team Leader is responsible for overseeing and coordinating the daily operational activities of the PVE. This requires being a forward-thinker who possesses a visionary mindset and focuses on long-term goals and strategy. This role involves...


  • Rio de Janeiro, Rio de Janeiro, Brasil Menlo Ventures Tempo inteiro

    The Company You'll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.Trusted by more than 40,000 companies, Carta also...


  • Rio de Janeiro, Rio de Janeiro, Brasil Fielo Tempo inteiro

    **This is Fielo**Fielo is a fast-growing international company that is bringing innovation and scale to loyalty programs through an innovative product portfolio.Our cloud-based, Salesforce-native loyalty software solution allows large and mid-sized organizations to build and run highly-scalable loyalty and incentive programs for consumers (B2C), partners...


  • Rio de Janeiro, Rio de Janeiro, Brasil Wirtschaftsförderungszentrum Lünen GmbH Tempo inteiro

    Customer Success Manager, Founder SuccessThe Company You'll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine.Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.Trusted...

  • Customer Success

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    **Requisitos**: Excel avançado para elaboração de Dashboard a partir de dados da equipe de Customer Success; Criar relatórios de resultados e visibilidade das ações executadas, bem como curadoria dos dados gerados importados e exportados; Rotina de vendas B2B; Curso superior completo ou cursando; Conhecimento em ferramentas de CRM, Vendas, Hubspot e...


  • Rio de Janeiro, Rio de Janeiro, Brasil RINA Piraeus Team Tempo inteiro

    Join RINA Piraeus Team and contribute to the development of sustainable projects worldwide.We are a multinational player providing certification, marine classification, product testing, site supervision, vendor inspection, training, and engineering consultancy services across various sectors.Key Responsibilities:Drive project success by prioritizing tasks,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Centauro Tempo inteiro

    Centauro is seeking a skilled Sales Floor Assistant to join our dynamic team. This role involves providing exceptional customer service and supporting the sales process.Key Responsibilities:Support sales teams in achieving targetsAssist customers with queries and provide product informationMaintain a clean and organized store...

  • Team Leader

    Há 3 dias


    Rio de Janeiro, Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    Position Overview – Team LeaderLocation:Rio de JaneiroCompany:ConfidentialIndustry:Offshore EngineeringWe are currently seeking a dynamic and experienced Service Team Leader to join our esteemed team.The ideal candidate should hold a Bachelor's degree in Engineering (Mechanical, Hydraulic, Control, Electrical, or Naval) or a Naval Engineer diploma, with at...

  • Customer Success Expert

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Hearth Tempo inteiro

    The OpportunityAs a Retention Specialist at Hearth, you'll play a critical role in our Customer Success team. You'll be responsible for managing inbound cancellations, running retention initiatives, and driving revenue growth. Your mission will be to deeply understand our customers' needs, address their concerns, and use all available resources to retain...


  • Rio de Janeiro, Rio de Janeiro, Brasil Rystad Energy Tempo inteiro

    About the Team:The Sales & Marketing team at Rystad Energy is responsible for growing our client relationships in Brazil and Latin America. As a Client Success Manager, you will be a critical member of this team, working closely with Account Managers to ensure each relationship is growing and developing.Key Skills and QualificationsBachelor's degree...


  • Rio de Janeiro, Rio de Janeiro, Brasil Top Remote Talent Tempo inteiro

    The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.You will join an international team of first-class...


  • Rio de Janeiro, Rio de Janeiro, Brasil Wirtschaftsförderungszentrum Lünen GmbH Tempo inteiro

    Customer Success Manager, Founder SuccessThe Company You'll JoinCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Carta's world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity. Trusted...