Bilingual Quality Monitor
Há 5 dias
Career Opportunity at Teleperformance
Bilingual Quality Monitor (English)❗
Are you passionate about ensuring excellence in customer service and looking for an opportunity to make a difference?
Teleperformance is looking for a Bilingual Quality Monitor to join our team in Lapa/SP
**Requirements**:
- Proven experience as a Quality Monitor, preferably in a Call Center environment.
- Experience with Social Media preferred to ensure a comprehensive approach.
- Mastery of Call Center Operational Indicators and familiarity with quality methodologies.
- Intermediate/advanced knowledge of the Office Package is desirable.
- Availability to work in person in Lapa/SP.
- Advanced or fluent English.
- Responsibilities:
- Carry out quality monitoring to ensure compliance with service standards.
- Identify areas for improvement and provide constructive feedback to agents.
- Analyze data and trends to identify opportunities for improvement.
- Collaborate with multidisciplinary teams to implement improvements in care processes.
- Stay up to date on quality monitoring best practices and market trends.
If you are proactive, have a critical eye for details and are ready to be part of a team committed to excellence, send your resume to us and join Teleperformance on this journey of success and growth
**NOTE: THIS VACANCY IS ALSO FOR PEOPLE WITH DISABILITIES**
VemSerTP #Social Media #Quality Monitoring #Teleperformance
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