SAP Ixp Intern

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**About the SAP Internship Experience Program**:
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

**Three reasons to intern at SAP**:
**1. Culture of collaboration**: meet with mentors, make new friends across the globe and create a thriving personal network.

**3. Gain visibility**: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

**What you’ll do**:
**Position Title**:SAP iXp Intern - Cloud Support SuccessFactors team

**Location**: São Leopoldo, Brazil

**In this role, you’ll**:

- Provide technical, consulting and configuration related support to our customers via ticket, chat and calls
- Analyze and resolve incidents reported by our customers by means of knowledge databases and/or verifying product configuration
- Root Cause Analysis of reported incidents
- Create knowledge documentation and share knowledge, moderate forums, etc.
- Participate in global projects around support processes and quality assurance
- Report errors to Development/Operations teams
- Provide consulting for customers on procedural issues and queries
- Monitor and enable SLA fulfillment via queue monitoring

**Who you are**:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Good written and verbal communication skills
- Systematical, communicative and creative focus
- Good presentation and negotiation skills
- Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months)
- Knowledge with Business Processes would be a benefit
- Problem solving/analytical skills
- Flexible approach working in teams as well as environment
- Advanced English required, Spanish is an advantage
- Previous experience with customer support and/or ticketing tool is an advantage

**About the team**:
Our Product Support organization is looking for an intern to join the SAP SuccessFactors team who is driven by a desire to provide our customers with outstanding Support Experience.

The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors Product, specifically to Recruiting and Onboarding solutions.

Please upload your CV in English.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 423927 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.