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Ict Support Associate
2 semanas atrás
**We are Kaizen Gaming**
Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.
**What's in it for you**
We are looking for a motivated and customer-oriented person who will help and support Kaizen employees globally.
As an ICT Remote Support Associate, you will be responsible mainly for user access management along with the troubleshooting of all aspects regarding hardware and software issues related to our internal end-users.
In your role, you will help support the employees of a fast and dynamic business.
**What you'll do**:
- Carry out user account maintenance for the new members, leavers and role changes;
- Proactively provide information and regular communication to users on the progress of outstanding support requests via tickets while also providing an indication of timescale for resolution;
- Collaborate with internal and external teams to resolve issues and improve processes.
**What you'll bring**
- Experience providing IT technical support (at least 1 year);
- Troubleshooting experience in Microsoft and Apple ecosystem;
- Customer-oriented mentality and excellent problem-solving skills with critical thinking;
- Strong teamwork mindset and willingness to collaborate with individuals;
- The ability to prioritize according to tasks as they arise.
**Nice to Have**
- Experience with JIRA ticketing system;
- Basic Networking and Information Security skills.
**Important Note**:
**Please provide your resume in English.**
**Kaizen Gaming Perks**:
A buddy will support you with your onboarding.
Competitive salary package and bonus scheme
- ️ Health and life insurance for you and your family
Monthly allowance for lunch & commuting expenses
Udemy learning account & continuous training
- Clear career paths & a developmental 360° feedback framework
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