Technical Account Manager

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential

What You’ll Contribute- Manages IT relationships and concerns for the client, working alongside the Global Technology Services team and any relevant Project Manager, Professional Services, Product and Account Managers.- Develops overall technology solution knowledge within the relevant clients and ensures consistent high levels of service.- Works with the client and Global Technology Team to ensure the success of new services for our clients.- Managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the Service Level Agreements.- Works with Operations for critical client specific issues.- Collaborates with the Cyber Security team to ensure that security policies are addressed with the client.- Build trusted relationships with a broad spectrum of stakeholders from senior executive to support desk. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.
- What We’re Seeking- Bachelor's degree in computer science or related field and or equivalent experience.- Experience in technical Saas implementations with history of increasing responsibility. Must have experience working on customer implementations in a large, complex information systems environment. PMP Project Management certification preferred.- Must have project experience with environments containing cardholder data, data privacy, and personally identifiable information (PII).- Self-directed with independent work delivery. Escalates appropriately and keeps stakeholders informed.- Direct experience with waterfall and agile project management processes and methodologies.- Experience with end-to-end software development project lifecycle (requirements, development, testing, implementation, warranty).- Excellent interpersonal skills - strong verbal and written skills; ability to engage with senior business and technology leaders.- Experience across the entire technology stack including server, database, network, and storage is ideal.- Ability to own problems and to find solutions.- Fluent in Portuguese, speaking and writing.
- Our Offer to You- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- #LI-FD1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

- Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
- Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
- Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks

Learn more about how you can fulfil your potential at