Consumer Relationship Sr Analyst Consumer Health

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**CONSUMER RELATIONSHIP SR ANALYST** | Consumer Health | São Paulo/SP**

**The Consumer Relationship Sr. Analyst will act mainly as the Consumer Care area focal point at local and regional marketing and specific multifunctional teams as needed, for active contribution to the business strategy, with a Voice of Consumer.**

He/she will also be responsible for Consumer Care connection with some important regional brands and its annual activations, interfacing with key internal stakeholders to continue to evolve for a more strategic partnership and leveraging area capabilities to support growth. At the same time maintains close connection with the Consumer Care operational hub to ensure front line preparation to support the business.

**Mainly Responsibilities**:

- Identifies, cultivates and supports business partnerships to influence development of new products, advertising, promotions, and packaging to reflect consumer needs and expectations.
- Ensures deep understanding of Brand’s essence, products, promotions, marketing goals, strategies, tactics, sales volume, target market, agency partners, compliance profile and investment priority.
- Interface with Pillar and Vendor Operation to Ensure digital/mkt strategies and objectives are effectively transferred to third-party vendor.
- Lead Consumer Care Engagement plan proposal.
- Support operation questions regarding brands Q&As and positioning and Organize and participate in product training with Marketing and R&D.
- General Skills and Systems, to Request new products or program/events tabs creation on GCC Platform.
- Notify new social media channels launched that need to be included in social media platform.
- Contribute with tools and platforms improvements with suggestion of best-practices.
- Participation in Global Consumer Care Community of Practices, workshops and specific meetings representing the region at the global level.

**Qualifications** Qualifications**:

- Bachelor’s degree in related areas (Communication, Business, etc)
- Experience in Data Analytics, Consumer Insights and Digital Channels Management
- Skill in Dashboard (Qlik, Excel, Power BI)
- Ability to coordinate face-to-face meetings and calls
- Development in the techniques of argumentation, negotiation
- Experience working in highly-matrixed organization with cross-functional teams
- Consumer focus and fanatical service ethic (CX)
- Minimum 1 year of consumer engagement experience
- Computer skills: Office package (Word, Excel, Power Point, Windows), Tools like Market Cloud and CRM platforms
- Ability to communicate in English (desirable - intermediate)
- Experience with social media tools (desirable)

**Behavioral Skills**:

- Strong interpersonal and communication skills
- Ability to manage requirements of multiple stakeholders and deal with all organizational levels effectively
- Strong analytical ability, comfortable with query and spreadsheet tools
- Evidence of ability to think beyond the “givens”
- Ability to manage people/build relationships a plus
- Excellent written and verbal communication skills
- Ability to respond to quickly changing situations with agility
- Ability to multi-task and to work in a fast-paced and continually changing environment

**Primary Location**
Brazil-São Paulo-São Paulo
- **Organization**
J&J do Brasil Indústria e Comércio de Produtos para Saúde Ltda. (7600)

**Job Function**
Operations

**Requisition ID**
2206045374W