Director Technology Product Manager- Global Customer Service
Há 7 dias
**Job Function**:
Technology Product & Platform Management
**Job Sub Function**:
Technical Product Management
**Job Category**:
People Leader
**All Job Posting Locations**:
São Paulo, Brazil
We are seeking a dynamic and strategic Technical Product Manager to lead the global vision and execution for our all of Johnson & Johnson’s MedTech business units for Service and Repair offerings for capital equipment. This pivotal role involves shaping the technical strategic direction, driving innovation, and ensuring excellence in service delivery across all regions to enhance customer satisfaction, operational efficiency, and revenue growth.
Raritan, NJ - Requisition Number: R-038827
**Key Responsibilities**
- **Develop and implement the global strategy** for service and repair of medical capital equipment, aligning with overall business goals.
- **Collaborate with cross-functional teams** experience teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements.
- **Define product roadmaps** with technology and business stakeholders and prioritize features and initiatives to improve service efficiency, reliability, and customer experience.
- **Influence value-driven backlog prioritization** by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI.
- **Foster stakeholder alignment** by effectively communicating the value of initiatives and securing buy-in for backlog items and strategic projects.
- **Drive innovation** in service delivery models, including digital solutions, remote diagnostics, and predictive maintenance.
- **Monitor and analyze performance metrics** to ensure service excellence, cost management, and continuous improvement.
- **Ensure compliance** with regulatory standards and quality assurance processes across all regions.
- **Lead global initiatives** to standardize service processes and leverage best practices.
**Required Skills & Qualifications**
- Bachelor's degree required preferably in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred.
- 12 years of relevant technical experience required.
- Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector.
- Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge.
**Preferred**
- Exposure to Microsoft Dynamics and ERP systems.
- Solid understanding of medical technology, capital equipment, and service/repair ecosystems.
- Demonstrated ability to develop and implement global strategies.
- Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams.
- Strong analytical abilities with proficiency in data-driven decision making.
- Exceptional communication skills, with the ability to articulate value propositions clearly.
**Required Skills**:
**Preferred Skills**:
Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management
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