Load Coverage Specialist

2 semanas atrás

Rio Grande do Sul, Brasil Zelh Tempo inteiro

**About us**:
Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy

At this point, Zelh is looking for a **Load Coverage Specialist** to join our team in a fast-paced US logistics brokerage environment. This role requires strong multitasking abilities, exceptional communication skills, and a customer-focused mindset to handle inbound calls, monitor shipment statuses, and ensure seamless coordination between carriers and customers.

**Key Responsibilities**:

- ** Inbound Call Management**:

- Answer 60-80+ inbound calls daily from carriers and customers with a friendly and can-do attitude.
- Provide prompt assistance to book loads and address inquiries.
- ** Shipment Status Updates**:

- Accurately update and document shipment statuses in internal systems.
- Communicate escalations to the appropriate parties promptly and effectively.
- ** Carrier Coordination**:

- Contact carriers to gather time-sensitive information and ensure internal systems are updated correctly.
- Proactively resolve carrier-related issues to maintain smooth load operations.- ** Problem-Solving and Communication**:

- Identify and communicate issues proactively to relevant parties to ensure quick resolution.
- Collaborate effectively with team members and stakeholders to maintain service quality.
- 1-2 years of experience in carrier sales, freight brokerage, or logistics coordination on the US market.
- Strong negotiation skills with the ability to build rapport and influence others.
- Excellent communication and interpersonal skills.
- Familiarity with **McLeod Power Broker** is highly desirable.
- Proficiency in transportation management systems (TMS) and other relevant software.
- Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
- Knowledge of transportation regulations and industry best practices.
- Analytical mindset with the ability to interpret data and make data-driven decisions.

**Working conditions**:

- Work schedule: Mon-Fri 8 am - 5pm EST
- Competitive Salary in USD
- Remote or On-site mode
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team

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