IT Support Specialist I

2 semanas atrás

Bela Vista, Brasil APWireless Tempo inteiro

**Job Summary**:
This position is responsible for ensuring continuity of computer system and services for company computers and users by providing the technical support necessary to install computer software products, modify/repair hardware and resolve technical problems.

**Primary Responsibilities**:

- Respond to Help Desk and Technical Support requests via telephone and technical support ticketing system (Samanage).
- Assist as requested on managing and routing tickets to proper technician.
- Track issue progress through the APWireless ticketing system (Samanage).
- Repair hardware when necessary and work with service vendors to ensure continuity of service.
- Assist with maintenance of A/V media equipment and facilities including projector, cameras, drop-down screens.
- Assist to ensure that all phases of support, installations, upgrades, software, hardware, operating systems, etc. are coordinated, monitored, tracked, and resolved.
- Collaborate with all departments for continuous IT need assessment as requested
- Provide communications to staff members concerning relevant IT information in regards to projects, maintenance, support, or other IT initiatives.
- Troubleshoot network systems (internet, switches, routers, cabling) and respond to all technical issues
- Work with other members of the IT Team and perform other duties as assigned
- Complete other tasks assigned by supervisor/manager as requested

**Qualifications**

**Education**:

- Associates degree or bachelor’s degree in an IT or business-related field.

**Experience**:

- 1 to 2 years of related experience
- Fluent in speaking and writing in English

**Technical Skills**:

- Knowledge of remote support tools (TeamViewer, Remote desktop).
- Knowledge of computer imaging tools and concepts.
- Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint), internet and database management)
- Basic knowledge of Azure and Exchange online

**Soft Skills**:

- Excellent communication and customer service skills, flexible and able to adapt to changing situations as needed
- Organized and detail orientated
- Ability to work as a team
- Strong work ethics and professionalism
- Demonstrated ability to solve problems
- Excellent interpersonal, verbal and written communication skills
- Ability to multi-task and work in a fast-paced environment under tight deadlines

**Physical Requirements**:

- Sitting at a desk for 6-8 hours a day
- Working on a computer for 6-8 hours a day
- Lifting and moving boxes

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