Agent Operator

2 semanas atrás

Brasília, Brasil OperationsArmy Tempo inteiro

**Job Title**: Agent Operator
**Schedule**: Full-Time, 45 hours/week
**Work Days**: Monday to Friday
**Work Hours**: Staggered shifts between 8:00 AM to 8:00 PM EST
**Work Setup**: Fully Remote

**About the Role**:
**Key Responsibilities**:

- ** Label and Tag AI Conversations**: Accurately annotate AI agent conversations using internal tools such as LangSmith or other proprietary platforms.
- ** Review and QA AI Outputs**: Analyze and correct AI-generated outputs related to contracts, accounts receivable transactions, reconciliations, and similar data.
- ** Identify and Escalate Issues**: Flag logic errors, inconsistencies, or unclear agent behavior, and escalate them to leads or relevant stakeholders.
- ** Document and Report Edge Cases**: Help document unique cases, recurring patterns, or workflow challenges to support model training and improvements.
- ** Contribute to Workflow Development**: Support the creation of efficient tagging workflows and quality assurance best practices.
- ** Maintain Quality and Productivity**: Meet or exceed daily output goals while ensuring consistent quality, accuracy, and attention to detail.

**Qualifications**:

- 1 to 3 years of experience in **data entry**, **finance operations**, **customer support**, **quality assurance**, or **tagging/labeling** roles
- Strong **reading comprehension** and ability to follow detailed workflows and task instructions
- Good **written English communication skills** for internal documentation and feedback
- Comfortable using tools such as **Airtable**, **Google Sheets**, and **AI annotation platforms**:

- Highly **reliable**, **self-motivated**, and **organized**:

- Ability to thrive in a **fully remote** and **fast-paced** team environment

**Tools & Software**:

- ** Airtable**:

- ** Google Sheets**:

- ** AI Annotation Tools** (e.g., LangSmith or similar proprietary platforms)

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