Documentation Assistant

Há 12 horas

Santos, Brasil CMACGM Tempo inteiro

**SCOPE OF RESPONSABILITIES**:
Identify and assess customer’s needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Act according to target accomplishment

Generate sales lead

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take ownership of customers issues and follow problem thought to resolution

Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules

EDUCATION & EXPERIENCE REQUIREMENTS

**Degree**: Graduated university

**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN

**Language**: Spanish
- advanced level

**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative

**SCOPE OF RESPONSABILITIES**:
Identify and assess customer’s needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Act according to target accomplishment

Generate sales lead

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take ownership of customers issues and follow problem thought to resolution

Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules

EDUCATION & EXPERIENCE REQUIREMENTS

**Degree**: Graduated university

**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN

**Language**: Spanish
- advanced level

**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative

**SCOPE OF RESPONSABILITIES**:
Identify and assess customer’s needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Act according to target accomplishment

Generate sales lead

Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take ownership of customers issues and follow problem thought to resolution

Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules

EDUCATION & EXPERIENCE REQUIREMENTS

**Degree**: Graduated university

**IT and System Requirements**: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN

**Language**: Spanish
- advanced level

**Experience**: 1 years minimum of experience in a customer service position or experience as a client service representative

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