Operations Manager, Ops Manager Ii

Há 15 horas

Cabo de Santo Agostinho, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

**DESCRIPTION**:
This position will be based in Recife region.

Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Recife. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Sr. Ops Manager, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises

Key job responsibilities
As the Operations Manager you will:

- Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.
- Responsible for the overall safety, quality, performance and customer experience of the shift.
- Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
- Accountability for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
- Mentor, train and develop teammates for career progression and learning.
- Ability to develop and share best practices across the shifts and network.
- Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

**BASIC QUALIFICATIONS**:

- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
- Experience in English-language communication skills, both written and verbal
- Employee and performance management experience

**PREFERRED QUALIFICATIONS**:

- Experience with performance metrics and process improvement and Lean techniques

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