Data Center Technician

**Data Center Technician - IT Support**:
Campinas, São Paulo, Brazil- Date posted- ** Oct 31, 2025**- Job number- ** 1877180**- Work site- ** Fully on-site**- Travel- ** 0-25**%**- Role type- ** Individual Contributor**- Profession- ** Data Center**- Discipline- ** Data Center Technicians**- Employment type- ** Full-Time**
- **Overview**:

- As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices.-
- Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.-
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.-
- In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
- **Qualifications**:

- **Required/minimum qualifications**- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
- OR equivalent experience.
- Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
- As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
- Business level fluency to read, write and speak English.

**
Background Check Requirements**:

- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.-
- **Additional or preferred qualifications**- Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience.
- 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
- Technical College degree in Math, Telecommunications, or equivalent work experience
- Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)- **
Responsibilities**:

- **Datacenter Operations**Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.-
- Provides guidance to other technicians on changes to processes and procedures. Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution to identify and mitigate impact changes to their area of work will have on others. Asks questions when they do not have required information, resolves others' questions in a timely manner, and may provide feedback on changes to processes to direct-line management.-
- Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to internal business partners as needed. May coordinate and assign tasks to other technici