Technical Account Manager

1 semana atrás

Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail and work independently
- Ability to build relationships with partners
- Able to talk on technical level with developers
- Written and oral communication and presentation skills
- Understanding of eCommerce and B2B Communication (XML and Webservices)
- Hands on Experience in programming languages

Job summary

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.

In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’

Are you someone that can make a huge impact on Amazon's ability to drive our business growth? Are you equally comfortable digging in to business and technical requirements as drilling into metrics development? Then this is the position for you.

We are looking for Technical Account Managers to own and implement a roadmap of new strategic Amazon Initiatives with our Integrators in Brazil (Marketplace Hubs). You will be responsible to build relationship, provide technical support and engage our partner’s development teams to implement, maintain, and grow their integrations to Amazon’s marketplace.

The Technical Account Manager must be able to balance Amazon's objectives with the needs of sellers while driving the integration process through our MWS APIS and SP-APIs. This position will require a combination of technical skills (to give support on development and testing) and relationship skills (to negotiate and engage our partners to deliver in the agreed deadlines). Additionally, the Technical Account Manager will analyze pain points, metrics and seller experience to address improvement opportunities.

In this role, you will be required to understand our integration APIs (Amazon Marketplace Web Service - MWS and SP-APIs) which is an integrated Web service that helps and sellers to programmatically exchange on listings, orders, payments, reports, and more.

Job functions include:

- Be responsible for a group of and manage the pipeline of projects with them
- Provide technical support to the development teams on documentation, best practices, example codes, troubleshooting and testing
- Keep external and internal teams communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
- Understand MWS documentations and interact with their teams to deeply understand our APIs, follow guidelines and/or ask support when complex problems are found
- Provide 2nd level support for complex cases when necessary
- Be a technical consulting expert to the Product Manager on evaluating the best solution, estimating efforts and defining product roadmap
- Demonstrated intense customer focus.
- Experience with e-commerce, retail, advertising, or media would be an advantage
- Track record of managing and troubleshooting technical and projects

  • Technical Account Manager

    2 semanas atrás

    Sao Paulo, Brasil Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

    Experience scripting or coding - Experience communicating effectively with senior leadership Are you someone that can make a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging in to business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you. We are...

  • Technical Account Manager

    Há 17 horas

    São Paulo, São Paulo, Brasil Deuna Tempo inteiro

    Join to apply for the Technical Account Manager role at DEUNA Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at DEUNA Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google...

  • Technical Account Manager

    Há 3 dias

    Sao Paulo, Brasil UiPath Tempo inteiro

    Overview: Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. The Technical Account Manager is entrusted with some of UiPath’s largest and most strategic customers, working with...

  • Technical Account Manager

    Há 4 dias

    Sao Paulo, Brasil UiPath Tempo inteiro

    Overview: Our Technical Account Manager team executes upon a wide variety of customer technical enablement efforts, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath. The Technical Account Manager is entrusted with some of UiPath’s largest and most strategic customers, working with...

  • Technical Account Manager

    Há 2 dias

    São Paulo, São Paulo, Brasil beBeeTechnicalAccountManager Tempo inteiro R$80.000 - R$120.000

    Technical Account Manager - Wireless IoT">This is a challenging, dynamic, high-growth opportunity to lead pre-sales and post sales technical support in the Wireless IoT industry.As a Technical Account Manager, you will be our customers' main technical point of contact from pre-sales to post sales, design-in, validation, regression, product launch and post...

  • Technical Account Manager

    2 semanas atrás

    Sao Paulo, Brasil Salesforce Tempo inteiro

    **Job Category **:Customer Success Group **Job Details**: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best...

  • Technical Account Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Amzn Servicos De Varejo Do Bra Tempo inteiro

    Ability to communicate on both technical and customer level- High customer empathy- Written and oral communication skills- Technical savvy and eager to learn by yourself- Knowledge on programming languages and APIs- Knowleege on BI/SQL- English skillsJob summaryAre you someone that can make a huge impact on Amazon's ability to support our business growth?Are...

  • Technical Account Manager

    Há 4 dias

    São Paulo, Brasil Graphisoft Tempo inteiro

    **About Graphisoft**: **About the Role**: As a **Technical Account Manager** you will be the trusted technical advisor and advocate for our largest and most strategic customers. You will ensure their success by addressing their unique needs with care, urgency, and expertise while driving long-term partnerships that fuel mutual growth. This role is perfect...

  • Technical Account Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Amzn Servicos De Varejo Do Bra Tempo inteiro

    Knowleege on BI/SQL- English skills- Ability to communicate on both technical and customer level- High customer empathy- Written and oral communication skills- Technical savvy and eager to learn by yourselfJob summaryAre you someone that can make a huge impact on Amazon's ability to support our business growth?Are you equally comfortable digging in to...

  • Manager, Technical Account Management Practices

    Há 6 dias

    Sao Paulo, Brasil Red Hat Software Tempo inteiro

    About the job: The Red Hat Services team is looking for a Manager to join us in any of our office locations in São Paulo, Brazil. In this role, you will manage a team of Technical Account Managers who focus on customer success, product adoption and supporting the subscription renewals. You'll work with your peers around the world to guide initiatives and...