Design Program Manager, Onboarding

**What we offer**

At SAP Design, we’re in the midst of an exciting transformation-and we’re looking for talented and dynamic individuals to join our evolution. We offer end-to-end design innovation services backed by SAP’s UI technologies and extensive global enterprise expertise. This is a place where creators and design advocates have influence, and with 99 of the top 100 companies in the world using SAP products for business every day, there’s plenty of work to be done

**WHAT YOU’LL DO**
- Structure a world class onboarding program that introduces new hires to their role, as well as to the company, design organization, their respective team, SAP Design culture, tools, systems and processes
- Treat Design Onboarding as a VIP customer service, nurturing the employee experience from the moment a job is accepted
- Put repeatable processes in place that coordinate work across multiple teams
- Continuously examine, optimize, and measure our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies)
- Arrange lunches, 1:1s, training sessions, shadow sessions and introductions
- Distribute equipment, tools, swag and welcome kits
- Prepare hiring managers and their teams to welcome new hires
- Evolve the program to serve those onboarding to various lines of business
- Create, maintain and communicate program information to key stakeholders and senior leaders via roadshows, info sessions and async collaboration platforms
- Define and keep up-to-date documentation of how Design works and how to work with each of the Design disciplines that make up our team

**WE’D LOVE TO HEAR FROM YOU IF YOU**
- Can embrace SAP Design’s spirit of innovation, collaboration and inclusivity
- Are a natural collaborator and an excellent communicator who can develop and present ideas in a large team environment
- Love the words “systems” and “process”
- Thrive in collaborative work environments without hesitating to independently own, define, and deliver on complex and ambiguous tasks, projects, and programs
- Have top notch customer service and presentation skills and use them to effectively roll out large scale programs
- Have a track record of building and executing programs and measuring their impact
- Enjoy working closely with designers, and have familiarity with product development and research methods in the digital space
- Drive complex programs to help the Design teams scale which include prioritization and planning, resource management, program tracking, and budget management
- Bring your program management and people skills to drive cross-functional programs at scale.

**QUALIFICATIONS**
- Good experience working as an Account Manager, Program Manager, Project Manager or Producer in a design operations, marketing or customer/client service environment
- Ability to lead initiatives in a fully remote, global environment
- Track record of creative and innovative problem solving
- Ability to facilitate conversations and present work to large groups and executives

**PREFERRED QUALIFICATIONS**
- Customer service mindset
- Workshop facilitation
- Experience as a Producer, Coordinator, Project Manager or Program Manager overseeing onboarding or training of incoming new hires within a design organization
- Familiarity with virtual whiteboarding / design tools such as Mural, Figma
- Bachelor’s Degree in Design, Marketing or Communications
- not required

**LET’S TALK**

**We are SAP**

**Our inclusion promise**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID:327962 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time |