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Billing & Collections Lead

2 semanas atrás

Sao Paulo, Brasil Wework Tempo inteiro

**The Billing Lead of the Member Services Team will be responsible for performing the day-to-day responsibilities of the billing & collections team, with the overarching objective of ensuring our members’ invoices are financially accurate and paid in a timely manner.**

**Key Duties and Responsibilities**:

- Respond to and resolve all Member Support Requests within the defined Service Level Agreement (SLA), while providing financially accurate information and the highest quality member experience is provided
- Perform outreach to members with an outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collection’s goal
- Advise system support teams of any system features that are not working accurately (“bugs”)
- Advise Billing Supervisors of opportunities for process improvement; Aptitude to challenge current processes, and communicate proposed solutions
- Review and reconcile member accounts to ensure good financial standing and are prepared for payment processing
- Act as the main point of contact to any inquiries from members or other WeWork teams
- Possess the ability to thrive in a fast-growing startup environment, and must have willingness to pitch-in when asked to support other areas

**Minimum **Qualifications**:

- 1-3 years of meaningful work experience
- Undergraduate Degree (in Business Management/Accounting/Finance related field is a plus)

**Required Skills**:

- Demonstrate ability to prioritize and lead critical situations
- Proactive and reliable; driven to achieve team goals
- Excellent interpersonal and communication skills
- Proficiency with Microsoft Office Suite and Google Drive Systems