Night Manager

As Night Manager, you will be in charge of the overnight front office operations, and ensure an exceptional guest journey by performing the following tasks to the highest standards:

- To be a main point of guest contact during the night hours of operation.
- Monitor late night arrivals, ensuring all requests are carried out smoothly.
- Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Complete the night audit in line with the standards and procedures of the hotel.
- Distribute all required reports to the departments concerned.
- Oversee all the postings from the day shift and correct it where needed.
- Check all the guest balances and confirm that authorized limits cover estimated guest expenses.
- Oversee the method of payment in every guest account and correct it where applicable.
- Check the routing instruction for all guest account and modify where applicable.
- Ensure all the back-up documents for next day departure are ready for review.
- Reconcile outlet banking and summary sheets in each area.

**Qualifications**:
College diploma in hotel management or financial majors
Previous experience in Front Office
Experience with Front Office Systems
Good level of English both written and spoken

**Additional Information**:
Reporting to Villa Host Manager