Call Center Senior Training Instructor- São Paulo

2 semanas atrás

São Paulo SP, Brasil GP Strategies Corporation Tempo inteiro

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally._

**Job Summary**

El Instructor de Formación senior imparte formación técnica y conductual, realizando actividades teóricas y prácticas según el proyecto establecido. Esta función consiste en transmitir el contenido teórico y práctico del programa de formación. Está dirigido a instructores que capacitan a consultores de call center en el segmento de telecomunicaciones, tanto para clientes individuales como corporativos.

**Principales Actividades**:

- Impartir sesiones de capacitación presenciales y virtuales.
- Monitorear la asistencia y elaborar reportes.
- Gestionar los recursos proporcionados por la empresa y el cliente.
- Asegurar la comprensión de los contenidos propuestos y reportar al gerente los puntos positivos y áreas de mejora.

**Cualificaciones**:

- Preferiblemente licenciatura en tecnología y/o aprendizaje.
- Experiência previa en la impartición de formación conductual y experiências comerciales.
- Conocimiento de metodologías de aprendizaje y didáctica presencial tanto para formación presencial como virtual.
- Capacidad de planificación y organización.
- Dominio de MS Office.
- Conocimiento de herramientas de videoconferencia para impartir formación virtual.
- Conhecimento de recursos de videoconferência para aplicação de treinamentos virtuais
- With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter._

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