IT Operations Manager Latam

IT Operations Manager LATAM

**Category**:Digital & IT

**Location**:São Paulo, São Paulo, BR
- Are you ready to lead and inspire a team of IT professionals in a global healthcare company making a real difference? Do you thrive on ensuring seamless IT operations, driving innovation, and maintaining world-class security standards? Can you manage strategic vendor relationships and deliver exceptional end user support in a fast-paced, impactful environment?
- Join Novo Nordisk as our Regional IT Operations Manager and help us change lives while shaping IT excellence across the region.

**The Position**
- As Regional IT Operations Manager - LATAM, you will be responsible for the day-to-day management of IT Operations teams across Brazil, Argentina, Mexico, Chile, Colombia, and the CLAT area (Panama, Peru, and other LATAM sales countries). Your focus will be on delivering seamless onsite IT support, maintaining robust IT infrastructure, ensuring IT security compliance, and continuously seeking improvements and standardisation across affiliates whenever feasible. With around 2,400 end users in scope, you will also lead strategic alignment efforts with global teams and drive digital transformation initiatives to elevate operational excellence across the region.
- Your role requires frequent business travels to the countries you are responsible for (at least 2 1 times per country per year). In more details, you will:

- Leading regional IT operations and service delivery, ensuring infrastructure, support, and security services are delivered according to SLAs and KPIs, and continuously identifying opportunities for optimisation and innovation.
- Managing and developing a high-performing team, setting strategic direction, providing coaching, promoting engagement, and supporting continuous competency development across countries.
- Overseeing vendor and stakeholder relationships, driving service quality, cost efficiency, and regional alignment in collaboration with local and global partners across infrastructure, service desk, and IT security.
- Owning IT budget planning and execution for the region, including accountability for spend, forecasting, and cost transparency toward Line of Business and Global IT.
- Acting as a strategic IT partner, building strong relationships with local leadership, ensuring user satisfaction, and supporting executive-level decision-making and regional initiatives through impactful IT leadership.

**Qualifications**
- Degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration) or equivalent.
- Experience in a global IT organization, including people management. experience in a large global company.
- Experience in senior stakeholder management (VP and abovecountry leadership teams ) and vendor management.
- Basic understanding of Agile principles, methodologies, and events. Is highly desirable to have the KCS v6, ITIL, SAFE AGILE or ITSM Certifications.
- Proficient in English and Portuguese.Spanish is a plus

**About the Department**
- The LATAM business unit at Novo Nordisk represents one of the most ambitious growth areas in the organisation. You will join the Global IT Operations organisation, responsible for delivering scalable, secure, and innovative technology services worldwide. In this role, you’ll be at the heart of our digital strategy for Latin America, helping us enable future-ready operations while making a real difference in the lives of our patients and employees.

**Working at Novo Nordisk**
- At Novo Nordisk, we don’t wait for change. We drive change. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 6978,000 employees to change the lives for the better for millions of patients living with diabetes and other chronic diseases. Together, we go further.

**Contact**

**Deadline**
- #LI-Hybrid
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.