Sales Development Representative

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Sales Development Representative (inbound lead management)

Team background

The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow.

As we continue to build out and expand our relationships into new segments and buying centres, our team will be supported by a team of Sales Development Resources (SDR) who will be responsible for allocating and supporting the conversion of inbound leads into opportunities. As an SDR, responsibilities will focus on facilitating the process of ensuring leads are connected to the correct BD team lead and quickly converted into opportunities.

This role not only enables the SDR to quickly upskill on our D&S product set, but it also allows the SDR to pursue a role within Business Development in the future.

Role
- Responsible for building the front-end of the sale funnel for inbound leads
- Serve as the first point of contact of Mastercard D&S to prospect stakeholders from mid-level to C-suite
- Work directly with Advisors BD Customer Business Leads (CBLs) to convert leads into opportunities
- Work to ensure leads from new accounts are qualified and relevant to our business
- Leverage knowledge of Mastercard D&S capabilities and how they fit together to understand relevance of our solutions to potential clients
- Track the leads and conversion process from beginning to end to quantify impact of efforts
- Collaborate with stakeholders across Mastercard to obtain qualitative feedback on inbound lead process, as we seek to build in improvements to the process

All About You
- High responsiveness to customer outreach
- Ability to learn and pivot quickly
- Ability to quickly upskill on our D&S products
- Strong drive to build processes and establish ways of working across teams
- Collaborative attitude with an understanding of how to win as a team
- Preferred cold outreach / lead generation / social selling background
- Excellent verbal and written communication skills
- Preferred proficiency with Microsoft Office, Zoominfo and Salesforce
- Attention to detail, and ability to multi-task in a fast-paced, deadline-driven environment
- Agile, creative, and flexible thinker that enjoys responding rapidly to shifts in macro and microeconomic trends that effect prospect companies
- Interest in pursuing a career within business development in the future

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.