Digital Experience

1 semana atrás

Guararema, Brasil MARS Tempo inteiro

**Digital Experience Analyst will help to drive Digital Experience Excellence across MGS Digital Technologies teams represented in the region to deliver delightful and easy users experience for our end users. The jobholder will be contributing into Digital Experience strategy elaboration and responsible for executing it and drive behavior change across Core Services in his/her respective region.**

**What are we looking for?**

Education & Professional Qualification
- IT related degree educated with additional professional qualifications
- ITSM certification is a plus.
- Specialized trainings in Design Thinking is a plus

Knowledge/Experience
- Good planning skills.
- Good communication skills.
- Good understanding of IT technology and involved IT support processes
- Strong English language skills both verbal and written
- Agility to work in a global team environment

**What will be your key responsibilities?**
- Cover Operations Responsibilities such as:

- End user facing communication lead: Proactive Reminders, Portal banners
- Adaptive Cards
- CX INC Management Ownership
- Disaster Recovery
- Establish the improvement on process, such as incident and problem management and promote the new process to the team and stakeholders.
- Act as the regional SPOC of Digital Experience. Maintain good relationship with stakeholder and answer queries.
- Work with the global team and can be standalone in the challenging environment.

**What can you expect from Mars?**
- Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.

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