Digital Marketing Analyst

At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.

Come grow with us

**Purpose**:
The primary purpose of this role is to provide support in the assigned area of the order-to-cash process and associated IT solutions to support Marketing and Marketing Operations. The Digital Marketing Consultant will report to the Sr. Mgr Commercial Excellence within Enterprise Application Services.

**Primary Responsibilities**:

- Work cohesively with IT resources, process stewards, and business representatives on understanding the needs of Sylvamo’s business partners Marketing and Marketing Operations Solutions
- IT resources, process stewards, and business representatives on understanding the needs of Sylvamo’s business partners Marketing and Marketing Operations Solutions
- Understand, design, build, implement and sustain solutions to support the assigned order-to-cash processes.
- This includes, but is not limited to:

- Customer Experience Platform Management
- Digital Asset Management
- Evaluate and drive alternative solutions that meet business needs while maintaining standard
- Plan and lead assignments, track progress, communicate milestones and escalate issues
- Lead and execute proof of concept testing in a cross-team environment to validate design assumptions
- Identify, document, and perform functional testing to ensure the completeness and accuracy of the solution
- Work both independently and collaboratively to ensure the delivered design meets the business requirements
- processes, procedural and system changes; escalate problems of high complexity and severity
- Identify, assess impact, and provide re recommendations for resolution of issues related to business
- Work with our business and IT partners to support, identify, gather information, and develop change requests for existing sustain issues or new requirements
- Analyze and understand business data to support decision-making effectively present information
- Manage vendor relationships and agreements:

- Work with vendors to ensure service levels are met and expectations managed while providing leadership in continually improving and maturing partnerships to provide the highest level of customer service
- appropriately
- Utilize targeted metrics for reporting vendor compliance/performance, leveraging scorecards
- Negotiate strategic enterprise agreements for key vendors and Managed Service Providers

**Knowledge & Experience**:

- Bachelor’s degree computer science or related field is preferred
- 5+ years of business or IT work experience in IT project management or marketing is preferred
- Mobile Application Technical Knowledge is a plus
- Understanding of Marketing and Marketing Operations processes preferred
- Strong analytical, communication and
- Agile experience is a plus. Knowledge of agile methodologies preferred.
- Adaptive to changing business needs and the and the ability to work in a variety of different business situations
- including Availability Management, Capacity and Performance Management, Incident Management, Problem
- Management, Infrastructure and Platform Management, Change Control, and Monitoring and Event Management
- Experience dealing within and navigating a diverse
- Understands business requirements and can communicate technology concepts to business owners in a clear and concise manner
- Demonstrated excellence in written and verbal communication skills at the Technical, Management and Executive Levels

**Competencies**: Strength in or mastery of the following
- Competencies:

- Business Acumen
- Command Skills
- Composure
- Conflict Management
- Cross-Cultural Sensitivity
- Customer Focus
- Dealing with Ambiguity
- Delegation
- Drive for Results
- Ethics and Values
- Innovation Management
- Interpersonal Savvy
- Perseverance
- Personal Learning
- Managing Through Systems
- Managing Vision & Purpose
- Motivating Others
- Negotiating
- Organizing
- Dealing with Paradox
- Process and Change Management
- Strategic Agility

Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.