Director, HR Service Center Leader

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Picture yourself as the hero who tackles challenges head-on and thrives on finding creative solutions. Join our team at Kyndryl as **HR Shared Service Center Leader**and play a pivotal role in supporting our employees, HR groups, and company management - making a real difference in their work lives.

In our centralized HR function, you'll be at the forefront of providing direct support and guidance to our employees. You'll be the go-to person for resolving their issues and ensuring their needs are met promptly and efficiently. As an HR Services Leader you will navigate through a diverse range of HR-related transactions. From new-hire onboarding to performance evaluations, payroll, benefits, and even employee departures, you'll handle it all with finesse, making each interaction a positive experience.

**Key Responsibilities**:

- Oversee the day-to-day operations of the HR services regional center, including manage HR service delivery processes and procedures across a multi-tier model
- Develop and implement HR strategies and initiatives that align with the overall business objectives of the company.
- Drive compliance with company policies and global procedures across service operations.
- Identify and implement process and practice improvements to ensure efficiency and effectiveness, SOPs, with a focus on employee experience.
- Drive transformation and case management to efficiency, and ability transform processes in different ways.
- Monitor and analyze case flow / feedback to identify trends and areas for improvement, in partnership with regional service leaders as input for change.
- Collaborate with leadership to identify and address service and talent needs within the region.
- Serve as a liaison to internal stakeholders and maintain KPIs and service level agreements.
- Lead and participate in HR projects and initiatives as needed.
- Provide coaching and development opportunities for HR service team members.
- Able to think strategically beyond tactical execution; strong analytical problem-solving skills and continuous improvement mindset.

As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a leader to colleagues, providing training and coaching to shape the next generation of HR Services superheroes.

At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR support.

**Your Future at Kyndryl**

Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Skills, Experience and Circumstances**:

- Leadership experience in the **Human Resources field, specifically managing an HR Service Center**
- Extensive experience in HR services, oversee the day-to-day operations of the HR services center
- Deep knowledge and expertise in HR service delivery processes and procedures across a multi-tier model
- Proficient in **ServiceNow**case management
- Ability to lead organization transformation projects
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse
- Solid problem-solving and analytical skills, sensitive to data and detail orientated
- Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously
- Experience with people management
- Strong leadership skills
- Experience working with global teams
- Ability to build strong relationships with int