
Analyst
2 semanas atrás
**Atribuições**:
Atividades:
- Criação/Alteração de Catálogos;
- Criação/Alteração de Grupos;
- Criação/Alteração de SLAs e OLAs;
- Criação/Alteração em Assignment Rules (regras de atribuição automática de chamados para equipes responsáveis);
- Criação/Alteração de Workflows (podendo contemplar processo automatizado de aprovação e atribuição automática de chamados);
- Criação/Alteração de Painéis, Dashboards e Reports;
- Ajustes no Portal menor complexidade;
- Liberação de acesso para analistas;
- Alteração/cadastro de novas opções de campos existentes nos formulários de incidentes ou solicitações;
- Gerenciamento/Suporte as integrações existentes: Jira, IBM Maximo, Jira Inflor, Active Directory, Chat Bot, App Digital Desk, MyWizard e SAP Liberação de Crédito_Out/20);
- Dúvidas (Processos, utilização da ferramenta, etc ). Perfil junior, pleno e sênior
**Requisitos**
Requisitos: Administrador, ITIL, Service Desk, IT Service Mananger, Desenvolvimento.
**Escolaridade mínima**
Não Informado
**Jornada de trabalho**
Jornada de Trabalho: 8h00 - 17h30.
**Benefícios**
Benefícios serão informados no momento da entrevista.
Sem informação
Requisitos: Administrador, ITIL, Service Desk, IT Service Mananger, Desenvolvimento.
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