Team Lead, Data Conversion Specialist

2 semanas atrás

Serra, Brasil Harris Computer Systems Tempo inteiro

Data Conversion Team Lead

CityView - Remote

**Responsibilities**:

- Be an expert on the functionality and capabilities of the software, making enhancement requests to our product development team when appropriate.
- Perform data conversions for new customer implementations as well as a variety of data-related tasks for new and existing customers.
- Work directly with customers to ensure that data conversion requirements and issues are addressed in a timely manner, as dictated by project schedules.
- Develop data mapping documentation and estimates for data conversion projects. Participate in the assembly of project Scope Documents.
- Develop data conversion scripts for project-specific conversion tasks with emphasis on re-use and efficiency.
- Be an expert on the functionality of the software as pertains to the data structure and data requirements, to ensure quality deliverables on every project.
- Communicate regularly with Project Managers and Implementation Specialists to ensure timelines are met and project risks are mitigated.
- Maximize utilization by balancing multiple, concurrent projects, following processes, and making recommendations for process change, where applicable.
- Maintain current knowledge and awareness of industry best practices, tools, and other technical skills related to data conversion.
- Provide outstanding customer service and resolve customer issues throughout the implementation process.
- Work with Technical Support Analysts and others to deliver tested and approved data conversions into customer testing and production environments.

Experience and Education
- Post-secondary education in Computer Science or a technology-related discipline.
- 5+ years of software training or relevant IT experience.
- Previous experience with local government is an asset.
- Expert or advanced skills in MS-SQL, ability to perform complex queries and write data conversion scripts
- Strong time management and organizational skills
- Strong customer service and oral/written communication skills
- Ability to meet deadlines and perform under pressure
- Positive, proactive, take-charge attitude

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