Customer Service Representative

Há 6 dias

Rio Grande do Sul, Brasil eTeacher Group Tempo inteiro

ETeacher Group is an EdTech pioneer and innovator that has been on the cutting edge of educational technology since its foundation. Today our company has grown to over 1000 employees while we deliver high-quality live courses to over 50,000 students a year on our online Learning Platform. Our strategy is to continue on our path of innovation to deliver personalized, outcome-focused learning experiences, by leveraging AI technology and advanced teaching methodologies.

**About the Position**:
Our Customer Care Representatives are the first point of contact with our students and are responsible for the BEST first impression

Their primary responsibility is to assist new and existing students for all inquiries such as course scheduling, billing and terms questions, software installations and more.

Applicants should demonstrate excellent verbal and written communication skills as well as exceptional listening skills. Must have an aptitude for web-based phone and database systems. Proficiency with computers is a must as troubleshooting for technical problems is required. Accuracy and attention to detail are key. But above all, applicants must be able to manage a high volume of calls while maintaining a professional and positive attitude in order to best assist our customers.

We offer competitive pay based on experience with additional financial incentives.

**Responsibilities include**:

- Perform outbound calls and answer incoming calls from our customers, uncover their needs, troubleshoot, and resolve customer service inquiries while building a relationship with the customer.
- You will exceed customer satisfaction, efficiency metrics, and issue resolution targets.
- Accurate entry of customer information into our database.
- Additional administrative duties as assigned.

**Requirements**:

- Bilingual **(Hebrew/English)** a must.
- ** Good home office working environment** (quiet space, high-speed internet connection, ability to activate webcam at all times)
- Excellent communication and relationship-building skills.
- Passion for helping others.
- Exceptional verbal and written communication skills.
- Strong problem-solving skills.
- Regular and reliable attendance.
- Ability to work independently, follow directions and strong attention to detail.
- Ability to effectively multi-task.
- Experience in a call centrez environment is a plus (training will be provided).
- Flexible availability to help support our 24/7 team as needed.

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