Suse Customers for Life

About Us **Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.** SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. We are open in our roots and open in our approach, striving to be the most trusted open innovator in the World. Openness extends beyond our technology. Our vibrant community thrives on diversity and connectivity without borders. SUSE Customers for Life - Opportunities **About SUSE CFL** - SUSE CFL is a customer-centric organisation dedicated to helping customers maximise the value of their SUSE products and solutions. - The team is committed to providing an exceptional customer experience through a variety of services, including support, training, and customer success programs. - CFL has a strong track record of success, with a 90% renewal rate on Premium Support and significant new services wins at major companies like ARM, P&G, PepsiCo, and more. - The organization is also committed to innovation, with new offerings like Rancher Prime Readiness Services and the launch of the Gainsight customer success platform. - CFL is a global organization with a presence in various locations, including a newly established Customer Support team in Bangalore. **Why Join SUSE CFL?** - ** Make a Real Difference**: directly responsible for helping customers succeed with SUSE products and solutions. New team members can significantly impact customer satisfaction and retention. - **Growth Opportunities**: a growing organisation with a focus on expanding its services and customer base. This translates into potential career growth and advancement opportunities for employees. - **Innovation and Learning**: committed to using cutting-edge technologies and processes, such as the Gainsight platform and new support escalation processes. Employees will have the opportunity to learn and develop new skills in a dynamic environment. - **Global Impact**: a global organisation with a diverse workforce. Employees will have the opportunity to work with colleagues and customers from around the world. - ** Focus on Customer Success**: passionate about helping customers achieve their desired outcomes. This shared goal creates a motivating and rewarding work environment. - **Strong Leadership and Vision**: CFL's leadership team is committed to the organisation's success and fostering a positive and supportive work environment. **Additional Supporting Points** - SUSE CFL actively gathers customer feedback to improve its services and offerings through programs like the Voice of the Customer program. - The organisation invests in its employees' growth through various enablement opportunities, including workshops, training sessions, and a dedicated "Grow Your Career" site. - SUSE CFL has a strong internal support system, including a revamped Customer Support Handbook, a team member onboarding program, and a new escalation process for support and premium support customers. - The organisation values employee recognition and rewards contributions through programs like the "Leads to Rewards" program and the CFL Recognition program. - SUSE CFL is committed to providing a positive and supportive work environment, as evidenced by initiatives like the CFL Coaching Community and a focus on employee well-being. **Job** Human Resources **What We Offer** **We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.** SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper. We give you the freedom to be yourself. You will work in a global community of unique individuals - like you - with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics. **Sounds like the right fit for you?**Click **A**pply**to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our **Talent Community**.** **SUSE Values** - We are passionate about customers - We are respectful and inclusive - We are empowered and accounta