Data Analyst

**About SugarCRM**

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From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth - check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.

**JOB FUNCTION**

Provide support for database design, implementation, and maintenance, on MS SQL Server databases for our Software-as-a-Service customers, who range in size from small independent businesses to multi-nationals.

Automate the extraction/receipt of key data from accounting systems and import via a series of flat files in a pre-defined format into our product.

**KEY RESULT AREAS**:

- Create 'customers for life’ by delivering world-class support to our customers and partners
- Be responsive, professional, and proactive in all interactions
- Troubleshoot and resolve installation, implementation, and production issues and maintain customer database extractions to ensure the Service utilizes up to date customer data.
- Continuously learn about Sugar and Sales-I products, core technologies, and troubleshooting methodologies
- Share your knowledge, experience, and best practices with the Support department
- Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
- Document known solutions for internal collaboration and public consumption
- Demonstrate a commitment to and willingness to take ownership of our customer’s success.

**Experience and Skills**:

- 3+ years’ experience with MSSQL SQL Server; concentrations in writing T-SQL and troubleshooting data imports.
- Proficient in written and spoken English
- Excellent written and verbal communications skills
- Work well in a team environment
- Good ETL knowledge of different SQL based accounting systems: like Sage, Dynamics, Epicor.
- Good MS Office knowledge (Particularly Excel)
- Able to work under pressure and prioritize tasks.
- Good planning, scheduling and organization skills.
- Communicate technical solutions to non-technical people.
- An ability to learn new software systems.
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**Benefits and Perks**:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

- Private medical insurance including basic check-ups, hospitalization, and vital care
- Vision exam and discounted glasses every year
- Meal tickets 40 RON/working day
- Gift tickets 300 RON/ Easter & Christmas
- Cultural tickets 200 RON/month
- Health & Wellness reimbursement
- Professional development reimbursement program

- Educational Resources - Career & Personal Development Program
- Travel discounts
- Birthday day off
- Extra days off when public holidays fall on weekend days
- Annual Teambuilding
- We are a merit-based company with many opportunities to learn, excel and grow your career

LI-Remote