Risk Analyst Intern
Há 2 dias
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Swipe has partnered with major payment networks to enable individuals access to a full fiat channel for card payments through its licensed partner in the EU. Our mission is to enable customers to create crypto-fiat card programs. It connects millions of customers to link their fiat/crypto wallet to Visa/Mastercard Schemes for online/offline payment.
**Responsibilities**:
- Be responsible for evaluating disputed credit card transactions
- Investigate disputes, look for documentation of purchase, determine whether there was a fraud, and validate the chargeback if appropriate
- Interact with consumers, as well as call center representatives and other business partners (Internal/External)
- Resolve the product/service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem
- Expedite correction or adjustment, and follow-up to ensure customer resolution
**Requirements**:
- A fast learner who is currently enrolled in a college/university program
- A strong sense of ownership, who can not only identify a problem but work with team members to execute a solution
- Friendly and professional while dealing with upset consumers
- Well-developed analytical and decision-making skills to research credit and/or debit card disputes and make accurate and appropriate decisions based on findings
- Excellent organizational and documentation skills
- Familiar with both domestic and international rules and regulations related to chargebacks and adhering to those guidelines will be a great plus
- Strong written and verbal communication skills are must-haves
**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
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