Aftermarket - Marketing & Sales Operations Representative

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**IT IS YOUR TIME**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:
**Don’t forget to include a resumé in English in your profile in Workday**

**The Opportunity**

Be an expert on marketing and sales initiatives and dealer marketing and sales operational excellence to support district execution **for Electric Rope Shovel & Dragline Product Lines.**

**What You Will Do**:

- Enable Services Revenue growth by supporting district teams in deploying lead management, digital marketing, sales effectiveness for Electric Rope Shovel & Dragline Product Lines
- Develop deep expertise to advise districts and dealers on process improvement on areas such as customer management, retail transformation, customer onboarding.
- Measure dealer performance and support districts on developing improvement action plans and gap resolution initiatives to support Marketing and Sales Operational Excellence
- Actively support districts by resolving problems regarding business plan execution, operational improvement and achievement of targets
- Document and manage all parts opportunities including serviceable (AA) and non-serviceable, discontinued, ETO and/or outage/shutdown parts in CRM tool
- Understand the commercial requirements of the RFQ and competitive landscape
- Assist Dealer in the coordination of outage/shutdown planning processes (PLEO) for all DGL and ERS in territory
- Provide commercial strategy input
- Support the development of Customer Value Agreements, where applicable
- Support dealer negotiations
- Support dealer demand planning process (PLESN)

**What You Have (Required Skills)**:
**Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
**Project Management**:Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
**Value Selling**: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

**Basic Qualifications**:

- Bachelor’s degree
- Experience in the industry (construction and mining)
- English Pre-Advanced
- Experience with mining customers
- Spanish basic
- Experience with Caterpillar Dealers
- Experience with Electric Rope shovel and Dragline technical experience
- Strong Planning and forecasting background

**Additional Information**:
This position may require 50% of Travel

**Some of the offered benefits**:

- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

Gympass

LI

**Posting Dates**:
December 18, 2024 - January 8, 2025
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.