Implementation Manager

**ESSENTIAL JOB FUNCTIONS**
- Partner with the business units/functions, sales and management to develop an implementation project plan and assist in the identification and establishment of an implementation team.
- Ensure that projects and programs that are global in nature are effectively communicated across the company.
- Ensure compliance with all related company policies, ISO guidelines and other regulatory requirements associated with the project.
- Assist in the development of Standard Operating Procedures and train the implementation team and staff on requirements.
- Monitor performance metrics and measurements related to individuals, teams, processes, and projects.
- Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the client, staff, or senior management.
- Conduct post-mortem assessment of project performance/success (both operational and financial).
- Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.
- Other duties as assigned

**PHYSICAL REQUIREMENTS**
- Job may require extended sitting or standing, use of standard office equipment.
- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus

**OTHER SKILLS/ABILITIES**
- Experienced in all areas of transportation, logistics and supply chain operations.
- Proficient in project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraints, and risks.
- Makes clients and their needs a primary focus of one's actions; develop and sustain productive relationships.
- Allocates decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
- Analyzes complex problems and develop alternative solutions.
- Demonstrated leadership skills in influencing departments and implementing and managing change.
- Develops and uses collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas and appreciating others' efforts.
- Maintains stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
- Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
- Must be able to read, write and speak English fluently.
- Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from management, employees and clients

**EDUCATION AND EXPERIENCE**
- High School Diploma or GED
- Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management or related field preferred; or equivalent combination of work experience and completion of the LDP Program.
- Minimum 5 years related experience
- At least 5 years industry experience preferred.
- Minimum 3 years supervisory or managerial experience required.

**CERTIFICATIONS AND LICENSES**
- Professional certification may be required in some areas

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other em