Senior Project Manager

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Job Details

Kantar is the world’s leading marketing data and analytics company. We have a complete, unique, and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.

Our profiles colleagues are the experts in helping clients connect with people. This includes survey design, sampling, profiling, data integration and activation for programmatic campaigns. Their single access point to 88 million deeply profiled research-ready respondents enables clients to build rich profiles of their target audience and access immediately actionable data.

Senior Project Manager

São Paulo

OVERVIEW

Kantar Profiles is a market-leading data company and home to the world’s largest audience network. Many of the world’s leading brands trust us to collect reliable insights from global panellists, faster. We are passionate about the work we do, and the impact we have on our clients’ businesses is far reaching.

At Profiles, we start with 100% quality sources, add in advanced technology, and finish with a generous helping of expertise. This is why more than 2,000 brands trust us for our decades of experience and we are proud to have:

- Proven track record for building higher quality panels and superior sampling engines
- Award-winning expertise on blending samples and managing fieldwork
- Exclusive access to proprietary tools for faster, efficient data collection
- Engaged panellists who consider us industry-leaders in their NPS and Trustpilot scores
- Patented methods for detecting and preventing fraud
- Established relationships with world-leading publishers and data suppliers

The Role

A Senior Project Manager within Kantar Profiles takes overall responsibility for the efficient delivery of each stage of a research project once commissioned into Kantar Profiles ensuring seamless, accurate and timely delivery to clients according to the agreed project specification and budget as well as following established processes and keeping all required project documentation up to date.

A Senior Project Manager is responsible for communication with clients, internal departments, panel partners and outsourcing companies, ensuring that both the client’s expectations and company goals are met or exceeded. A Senior Project Manager will actively seek and communicate ways to improve project performance at all times.

What you’ll do:
General Responsibilities (20%)
- Working with the Client Operations teams to ensure the successful delivery of your projects.
- Working with the Business Development team to ensure services are delivered to the required standard.
- Joint responsibility (in partnership with the Business Development representatives) for the client satisfaction scores of our local clients.
- Participate in client review meetings where appropriate.
- Resolving complaints that occur during the fieldwork to both the clients and Kantar Profiles satisfaction.
- Conducting debriefs with the client and internal teams to share learnings for future projects.
- Share learnings with the rest of the operations team so that project profitability can be improved.
- Performing other responsibilities associated with this position as may be appropriate.

Project Responsibilities (80%)

The Project Manager should manage every aspect of online project management, including:

- Understanding the client’s needs, incorporating them into the research and communicating them to other project managers _as required_
- Working on their own projects and with other members of the operations team to ensure successful execution and completion of projects through:

- Working to a budget and being mindful of costs and profitability of individual projects and clients
- Providing advice on project and questionnaire requirements
- Client liaison / servicing
- Communicating with panel partners and outsource operations company to ensure field requirements met
- Survey scheduling and set-up
- Sampling / Sample specification
- Monitoring achievements of quotas
- Data checking and validation
- Communication with clients during fieldwork
- Coming up with proactive and intelligent solutions to any issues faced

What you’ll bring:

- Client management experience, displaying a solutions driven approach
- Excellent communication skills - specifically how to distil the issues, manage client expectations and communicate in a timely manner under pressure
- Experience in online research is an advantage but is not essential.
- English language (essential)

This role would suit a motivated professional who enjoys fostering relationships and working as part o