Product Owner CRM

**Your Job**

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In your role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

**About Us**

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform - so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark; you just need to log on

Led by Purpose. Driven by You.

**About You**

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

**Main responsibilities**:
The Product Owner is responsible for maximizing product value by articulating and prioritizing the product features for a cross-functional delivery team to develop. The Product Owner ensures the right product is built by the product team in the most efficient manner. They work in an open, collaborative, and approachable manner with the product team to inspire optimal solutions that solve customers’ problems and challenge the team to find the smartest, most efficient solutions.

Multiple product owner roles exist across digital marketing platforms and business products including consumer experience, web, and eCommerce sites, consumer retention and CRM, consumer interaction and service, content management and syndication, and customer sites. The specific experience of the product owner may allow them to fill this role in different areas over time.

This role reports to a product manager aligned to a platform at a global or regional level and work in partnership with engineering and architectural teams on the product roadmap and prioritization.

The product owner understands consumer and business objectives, goals, and requirements to write user stories and acceptance criteria, prioritize the backlog, drive demand into other teams as necessary, and establishes a reliable predictable cadence of releases to production.

The product owner roles in digital marketing must understand and lead complex technical solutions, include privacy by design, security by design, and meet and maintain regulatory compliance.
- Work closely with the respective product manager and respective engineering point of contact and/or architect(s) lead to define product features according to product vision, roadmap, and strategy and adoption at a global, multi-market scale.
- Creates a sense of common goal for the entire team based on the product vision.
- Work closely with the Product Manager to build and evangelize an OKR-oriented approach to deliveries, and ensure the business needs and KPIs are being met within deliveries made by the team.
- Actively plans and prioritizes the product feature backlog according to business value and clearly articulates priorities for the product team. Working with the engineering team to balances the need to address technical debt and supports technical innovation in addition to adding product features.
- Leads the planning of product releases and sets expectations for delivery of new features with stakeholders in North America, LAO, EMEA and APAC.
- Writes detailed user stories and acceptance criteria (DoR and DoD) at a pace to ensure the product team always has an adequate number of prepared stories to work on. Works closely with the Engineering, Scrum Master and technical teams to ensure stories in the upcoming sprint are fully understood and stories in future sprints are well refined & estimated.
- Sets sprint goals in coordination with the product manager and facilitate and drives the team to deliver promised value. Ensures the volume and sequence of work flowing to the product team optimizes team perf