Video Streaming Specialist, Gtech, Sellside Video

**Minimum qualifications**:

- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience troubleshooting technical issues using Web technologies such as XML, HTML5, and JavaScript.
- 1 year of experience in technical troubleshooting and writing code in one or more programming languages.
- Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.

**Preferred qualifications**:

- Master’s degree in Engineering, Computer Science, Business, or a related field.
- 3 years of experience with GAM, business generation options for display and video, and video related technologies such as Adaptive Bitrate Streaming, HLS, DASH, and VAST.
- Experience supporting large broadcasters in live streaming or developer operations position.
- Experience in technical support environment, working directly with customers/clients.
- Knowledge of Google's IMA SDKs.
- Ability to absorb complex technical concepts and communicate them to a non-technical audience.

**About the job**:
gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.

gPS Video Streaming Specialist (VSS) team is at the forefront of video innovation, paving the way for the future of TV. VSS are OTT streaming experts supporting Dynamic Ad Insertion (DAI) and ad serving for Google’s largest Video and Broadcaster partners. VSS team members interact directly with customers as well as Google’s Sales, Product and Engineering teams to support Google’s suite of video products. VSS is a global ‘follow-the-sun’ operations team providing support for Marquee Streaming Video Events including 24/7 Linear, Live Events, and Video On Demand. Our team consists of sharp, analytical minds, with backgrounds in operations who are calm under pressure and are able to react very quickly on the broadcast critical issues.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Deliver innovative and scalable solutions to strategic video publishers. Identify, drive, and optimize business growth from partners and ad-networks by leveraging Google technologies.
- Provide 24/7 support for Google’s Dynamic Ad Insertion business as part of a global team (including covering some nights/weekends) to ensure prompt and proper resolution of customer impacting technical challenges.
- Improve product offerings by providing feedback on customer and serviceability needs to internal cross-functional teams including Product Management and Engineering. Provide internal and external stakeholders with appropriate, timely, and accurate customer and project status updates.
- Manage local monitoring capabilities in Google’s video operations centers to enable troubleshooting on all devices/platforms. Manage tool development to automate/improve monitoring capabilities and reduce risk of customer impacting issues or outages.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.