Junior Helpdesk Support Specialist

Há 6 dias

Sao Paulo, Brasil TransPerfect Tempo inteiro

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Position Title

Junior Helpdesk Support Specialist

Home Department

IT

Supervisor

IT Manager

Business Unit

NonUS TransPerfect

Supervising

N/A

Location

London, Barcelona
- OVERVIEW

The main role of the Junior Helpdesk Support Specialist is to act as support for the IT Department in responding to basic IT related requests on a daily basis. Furthermore, the Junior Helpdesk Support Specialist is responsible for documenting and maintaining an inventory of all computing equipment.
- DESCRIPTION
- Assist in providing exceptional IT Services to TransPerfect employees
- Install and support Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
- Respond to and handle basic IT related requests on a daily basis with minimum supervision
- Assist in performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Document and maintain an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Complete all other tasks that are deemed appropriate for your role and assigned by your manager/supervisor
- REQUIRED SKILLS
- Good written, oral and interpersonal communication skills.
- Exceptional customer service orientation.
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10)
- Knowledge of Mac OS X is desirable.
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc
- Knowledge of Virus and Spyware removal techniques.
- Must be detail oriented.
- Ability to diagnose and fix problems.
- Ability to open a computer and replace defective components
- Ability to operate in dynamic, fast-paced environment.
- Ability to work in a team-oriented, collaborative environment.
- REQUIRED EXPERIENCE AND QUALIFICATIONS
- Post-secondary training in IT related discipline, Bachelor’s degree is desirable
- Entry level, 0-2 years experience working in a professional setting
- DESIRED SKILLS AND EXPERIENCE
- Knowledge of past HelpDesk/ Support Ticketing system is a plus

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