Product Support Associate

Há 5 horas

Serra, Brasil Trustly Tempo inteiro

**WHO WE ARE**
- Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.

Our digital account-to-account platform redefines the speed, simplicity, and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app - no credit card numbers or separate account setup necessary. With offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden, we are a culturally diverse team. Across Brazil, we have embraced remote work from home policy.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially-minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out

Trustly is one of the leading providers for open banking payment in the U.S. and globally. The FIC Product team is central to the success of Trustly’s financial institution connection platform. The team’s mission is to ensure Trustly’s leading state in financial institution coverage, quality of connections and open banking trends globally.

**What you'll do**:

- Product analysis of depository accounts and requirements.
- Product analysis of FI coverage list between institutions.
- Regular support for test account programs and liaison between the account testers and engineering.

**Who you are**:

- Detail oriented and eager to learn.
- Prior experience in product support or customer support preferred.
- Good communication and independence of updating project progress with stakeholders.
- Familiar with spreadsheet and basic office tools.
- Familiar with Jira.

Check out our Brazil Life page on Linkedin for more details about Brazil, our culture and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

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