Product Support Associate

Há 5 dias

Serra, Brasil Trustly Tempo inteiro

**WHO WE ARE**
- Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.

Our digital account-to-account platform redefines the speed, simplicity, and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app - no credit card numbers or separate account setup necessary. With offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden, we are a culturally diverse team. Across Brazil, we have embraced remote work from home policy.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially-minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out

Trustly is one of the leading providers for open banking payment in the U.S. and globally. The FIC Product team is central to the success of Trustly’s financial institution connection platform. The team’s mission is to ensure Trustly’s leading state in financial institution coverage, quality of connections and open banking trends globally.

**What you'll do**:

- Product analysis of depository accounts and requirements.
- Product analysis of FI coverage list between institutions.
- Regular support for test account programs and liaison between the account testers and engineering.

**Who you are**:

- Detail oriented and eager to learn.
- Prior experience in product support or customer support preferred.
- Good communication and independence of updating project progress with stakeholders.
- Familiar with spreadsheet and basic office tools.
- Familiar with Jira.

Check out our Brazil Life page on Linkedin for more details about Brazil, our culture and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.

  • Associate Technical Support Analyst

    2 semanas atrás

    Serra, Brasil Trustly Tempo inteiro

    **WHO WE ARE** - The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually. Our digital...

  • Trilingual Technical Support Analyst

    2 semanas atrás

    Serra, Brasil InvGate Tempo inteiro

    InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. To support our continuous growth we are looking for a Trilingual Technical Support Analyst to join our team. Some of the role's responsibilities...

  • Product Lead, Slate

    3 semanas atrás

    Serra, Brasil WPI Tempo inteiro

    Overview JOB TITLE Product Lead, Slate LOCATION Worcester DEPARTMENT NAME Enterprise Cloud Systems DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY The Product Lead, Slate, is responsible for the strategic oversight and continuous improvement of the Slate CRM platform, supporting functions such as admissions, enrollment,...

  • Payment Operations and Support Manager

    1 semana atrás

    Serra, Brasil Trustly Tempo inteiro

    **WHO WE ARE** - Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network. Our digital...

  • Product Manager

    1 semana atrás

    Serra, Brasil Trustly Tempo inteiro

    Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network. Our digital account-to-account...

  • Senior Product Manager

    3 semanas atrás

    Serra, Brasil Goodwork Tempo inteiro

    Overview We’re a multi-brand organization providing advanced fleet management software, hardware, and consulting solutions that drive efficiency and profitability for fleet and field service companies worldwide. Our comprehensive approach combines GPS tracking, sensors, and cameras with scalable IoT SaaS software platforms, custom software development, and...

  • Software Engineer, iOS Core Product

    Há 5 dias

    Serra, Brasil Speechify Tempo inteiro

    Software Engineer, iOS Core Product - Salvador, Brazil Join to apply for the Software Engineer, iOS Core Product - Salvador, Brazil role at Speechify Software Engineer, iOS Core Product - Salvador, Brazil 2 days ago Be among the first 25 applicants Join to apply for the Software Engineer, iOS Core Product - Salvador, Brazil role at Speechify PLEASE APPLY...

  • Software Engineer, Ios Core Product

    Há 7 dias

    Serra, Brasil Speechify Tempo inteiro

    Software Engineer, iOS Core Product - Salvador, BrazilJoin to apply for the Software Engineer, iOS Core Product - Salvador, Brazil role at SpeechifySoftware Engineer, iOS Core Product - Salvador, Brazil2 days ago Be among the first 25 applicantsJoin to apply for the Software Engineer, iOS Core Product - Salvador, Brazil role at SpeechifyPLEASE APPLY THROUGH...

  • Moderator - Support Agent

    Há 24 horas

    Serra, Brasil Blaze Tempo inteiro

    **We are Blaze, the fastest-growing casino in LATAM.** A great opportunity for an **Moderator - Support Agent **to join an exciting, growing group of passionate Internet professionals based all around the world. - Welcome and engage customers in conversation - Build positive relationships by going above and beyond with customer service, ensuring that all...

  • Product Specialization In Pharmacovigilance

    1 semana atrás

    Taboão da Serra, Brasil Bebeeregulatory Tempo inteiro

    Job Title: Pharmacovigilance Product SpecialistKey Responsibilities:Develop and manage end-to-end product roadmaps to ensure alignment with business objectives.Oversight of platform maintenance, upgrades, and integrations to support pharmacovigilance systems and workflows.Collaboration with cross-functional teams to drive compliance and efficiency in adverse...