Americas Network Operations Manager

Johnson & Johnson is currently recruiting an Americas Network Operations Manager. This position may be located in North America, or Latin America.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

**Role & Responsibilities**:
The Johnson & Johnson Consumer Health Organization, the world’s most comprehensive manufacturer of health care products, has been on an accelerated journey of digital transformation. By leveraging the power of digital technologies and data, we aim to improve the lives of our patients, consumers, & employees and uniquely serve unmet needs.

This role is responsible for the overall delivery of data network, voice, and contact center operations across all businesses within the region. This role is responsible for the day-to-day oversight and technical vendor management of Managed Service Providers and key vendors within the region. Additionally, this role will oversee and run key ITIL processes with high attention to Incident Management, Problem Management, Change Management, Asset Management, SLA Management, Capacity Management, Release Management, Escalation Management, and Vulnerability Management.

This role is a technical role that has experience in all major network technologies such as switching/routing, WAN, WLAN, IPT, Firewalls, load balancers, Cloud exchange/CoLo, cloud-based network services, and SDN.

A key aspect of the role is Continuous Improvement achieved through Problem Management, High Availability engineering, identifying and mitigation of single points of failure, process improvements, automation opportunities, and other areas that increase the availability and resiliency of the network.

This role is responsible for developing and maintaining strong business partner relationships and soliciting and responding to feedback regarding network performance. This role will participate in discussions, pilots, experiments, design considerations, and data analysis with engineering and deployment teams to ensure continuous improvement and provide regional-specific requirements. The position will engage OEMs for information regarding bugs, patches, software upgrades, and configuration changes.

**Key Responsibilities**:

- Responsible for overall delivery of data network, voice, and contact center operations across all businesses within the region and day-to-day oversight and technical vendor management of Network and telecom Managed Service Providers.
- Emphasizes continuous improvement achieved through Problem Management, High Availability Engineering, identifying and mitigation of single points of failure, process improvements, automation opportunities, and other areas that increase the availability and resiliency of the network.
- Track network performance, capacity, and visibility as well as make recommendations to improve site health.
- Receive escalations and manage issues.
- Provide input, analysis, and recommendations for operational metrics and dashboards.
- Heavily contribute to the regional Reliability Process within the Network domain.
- Responsible for the regional Change Management process including Change quality and technical review/approval of Changes for break/fix situations.
- Partner closely with engineering and deployment teams to ensure feedback and input of regional-specific requirements. Participate in pilots, experiments, and provide input for design considerations.
- Partner with other TS organizations to deliver end to end process excellence resulting in more robust infrastructure services. This includes collaborating with ISRM and other vendors for risk management. Operationalize technologies and processes as well as perform service acceptance into Operations.
- Understand and respond to business and reginal needs and requ