IT Operations Analyst Senior

**IT Operations Analyst Senior (Microsoft 365)**

**Hybrid**

**Contagem-MG | Full Time**

**Your position**

You are driven by a passion for managing and optimizing the Microsoft 365 ecosystem and related technologies. You enjoy taking responsibility for delivering enterprise-grade solutions in collaboration, communication, security, and compliance, empowering seamless productivity and innovation through advanced tools and technologies.

As a member of our M365 Competence Center, you will join a dynamic team of 10 professionals and report directly to the Head of the M365 Competence Center.

**Your tasks**

As a IT Operations Analyst Senior, you will play a pivotal role in supporting and expanding our Microsoft 365 environment while collaborating with cross-functional teams to drive innovation and operational excellence. Your responsibilities will include:

- **Microsoft 365 Administration and Support**:

- Manage and optimize services including SharePoint Online, Exchange Online, Teams, Power Platform, and MDM (Intune).
- **Collaboration and Communication Tools**:

- Oversee Teams-based collaboration and IP telephony solutions, including integration with other enterprise tools.
- Work closely with stakeholders to enhance user adoption and productivity using M365 Copilot and ChatGPT.
- **Security and Compliance**:

- Support compliance initiatives using Microsoft Purview for legal and regulatory requirements.
- Administer security technologies, including DNS, certificates, Web Application Firewalls, Mimecast, and WinMagic Disk Encryption.
- **AI and Automation**:

- Collaborate with the AI team on projects involving ChatGPT, M365 Copilot, and other AI technologies.
- Develop and deploy automation workflows leveraging Power Automate and other tools within the Power Platform.
- **Project Management and Collaboration**:

- Participate in cross-functional projects managed through Azure DevOps, ensuring timely delivery and high-quality outcomes.
- Partner with teams across the organization to implement innovative solutions aligned with business needs.
- **Service Management**:

- Handle and resolve incidents, service requests, and changes via ServiceNow.
- Continuously improve service processes and workflows to enhance customer satisfaction.

**Your profile**

**Qualifications**:

- Proven experience with Microsoft 365 administration, including Exchange, SharePoint Online, Teams, and Intune.
- Strong knowledge of security and compliance technologies within the M365 ecosystem, such as Microsoft Purview, DNS, and certificates.
- Familiarity with IP telephony, Mimecast, Web Application Firewalls, and encryption technologies.
- Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.
- Knowledge of project management frameworks and tools, particularly Azure DevOps.
- Excellent problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Strong communication skills to effectively interact with technical and non-technical stakeholders. Proficiency in ticket management systems like ServiceNow.

**Experience**:

- Experience with AI technologies such as ChatGPT and M365 Copilot.
- Knowledge of OpenText or other document management systems.
- Familiarity with Threema or similar secure communication tools.

**Education**: Degree in Computer Science, Information Technology, or a related field.

**Soft Skills**: Problem-solving mindset, teamwork skills, and willingness to learn new technologies.

**Language**:English - fluent, any additional language - advanced would be a considered an asset

**Required certifications**:Preferred

**Do you want to take the next step?**

**About RHI Magnesita**

As the global leader in refractories, we supply advanced products, technologies and services essential for high-temperature industrial processes in sectors such as steel, cement, and glass. With around 20,000 employees and production sites across the globe, we are committed to fostering innovation, sustainability, and market leadership. By leading the industry in reducing emissions and supporting our customers' transitions to greener solutions, we are shaping tomorrow’s world.

**Find out more here**:
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