Core Customer Support Team Lead, South America

2 semanas atrás

Sao Paulo, Brasil Hexagon Tempo inteiro

Overview:
**South America Core Customer Support Team Lead
**We are looking for a South America Core Customer Support Team Lead to join a global engineering and manufacturing leader in tech that does cool stuff that matters. In this role, you will help us drive our business forward by supporting some of the biggest names in the industry.

As part of a global Core Customer Support Team, this team will have a strong focus on supporting Hexagon A&P customers in South America. The team collaborates closely with customers, Sales, Engineering, Product Management, Project Management and Marketing to help ensure the cohesive and comprehensive delivery of products, demonstrations, and materials. Our customers rely on Hexagon A&P’s industry leading precision GNSS and INS technology when building their own solutions.

This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division your work will contribute to the operation of our brand(s) NovAtel, AutonomouStuff, VERIPOS and Antcom.

**The Location**: Hexagon is a global company with locations around the world. This position is based in Rio das Ostras, Rio de Janeiro, Brazil.

**Responsibilities**:
As **Core Customer Support Team Lead**, you will:

- Lead a team responsible for post-sales support case management and pre-sales demonstrations
- Lead the hiring process when additions to the team are required
- Mentor and develop the team in technical product and market expertise
- Plan for and manage succession within the team
- Contribute to post-sales support process updates
- Evaluate performance of team members
- Manage unassigned support case queue for multiple brands: NovAtel, Veripos and AutonomouStuff

Qualifications**:Must-Have**:

- 5+ years overall in an engineering or customer-facing technical role
- University/college degree
- English and Portuguese fluency with excellent verbal and written skills
- Ability and willingness to travel internationally
**Key Success Factors**:

- Strong leadership and interpersonal skills, with the ability to effectively motivate, lead, maintain and build employees
- Experience in effectively planning, prioritizing and coordinating own activities and team activities
- Strong multitasker with keen ability to prioritize work to ensure efficiency
- Self-motivated team player with proven problem-solving skills
- Outgoing and energetic with exceptional people skills
- Works well in a collaborative environment
- Excellent written, presentation, and communication skills
**Nice-to-Have**:

- Experience in an engineering management or technical customer service management role
- Experience working directly with customers, preferably in the delivery of support or services
- Experience in GNSS and INS systems installation and/or troubleshooting

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