Associate Product Manager, Nps Prism

CVs must be submitted in English to be considered for this role

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be [1] consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for [2] diversity and inclusion, women, LGBTQ and parents.

WHO YOU’LL WORK WITH

This is an opportunity to support Bain’s expanding proprietary data ventures business, helping to build a new start-up at Bain to deliver the [3] NPS Prism product, a market-leading customer experience benchmarking service. NPS Prism creates NPS and episode benchmarks by surveying very large numbers of customers in a given sector. Customers are asked to identify the companies with which they do business, declare their likelihood to recommend each provider, describe why, and answer a battery of additional questions designed to reveal experiences with specific episodes, as well as share of wallet, channel preference, and other important data. NPS Prism offers rock-solid NPS benchmarks all the way to the episode level, the ability to determine the extent to which any given episode contributes to a company’s competitive differentiation, the value of improvement, and the ability to link performance to operational episode metrics. It is delivered through an interactive platform that allows subscribers to do their own analysis.

The Associate Product Manager, NPS Prism will work closely with the NPS Prism Product Manager, General Manager, Bain Partners, and the Proprietary Data Ventures group to build and deliver a commercially successful product that spans core sectors across all regions.

WHAT YOU’LL DO
- Support Product Manager in product development and delivery of new and existing NPS Prism instruments to subscription customers
- Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specifications
- Collaborate with our research vendor Qualtrics to program and test NPS Prism surveys and manage survey quotas
- Analyze the data and create client-ready visualization dashboards with support from Qualtrics and the NPS Prism BCC Center of Excellence (team based in India)
- Perform a variety of advanced statistical and data mining techniques such as, but not limited to: verbatim analysis using machine learning, multivariate and logistic regressions, time series analysis, etc.
- Participate in client meetings and be responsive to client questions around the data and insights
- Provide ongoing customer support for subscription customers, such as additional data cuts and responding to questions about the data/methodology.
- Support commercialization efforts, including conducting analysis for proposals and conducting product demos with prospective clients
- Help improve/refine the delivery model, including close collaboration with necessary vendors (e.g. Qualtrics partnership and other survey tool/panel/visualization vendors), database maintenance, and support teams (e.g. BCC Center of Excellence)
- Support broader product roadmap priorities, including:

- Provide input into the product vision and long-term / near-term priorities
- Work with target industries / geographies to develop the product approach in new markets for NPS Prism
- Collaborate with other Bain customer experience-related benchmarking efforts and help drive consistency in approach and delivery model
- Keep abreast of new and current statistical, database and market research techniques and provide input to improve NPS Prism

ABOUT YOU

Required
- Bachelor’s degree required
- 3+ years of in-depth experience with customer insights /primary market research and analytics at a consulting firm, market research agency or data provider
- Exceptional analytic and technical skills, including knowledge of market research tools, data science and business intelligence tools, and advanced analytical tools such as Alteryx and Tableau
- Experience explaining and performing a variety of statistical and data mining techniques
- Experience developing audience-right high quality presentations
- Exceptional interpersonal and communication skills
- Proven self-starter (comfortable with what could be a remote team) with demonstrated problem solving and organizational skills

Preferred
- Concentration in a quantitative discipline such