Intune - Workplace Technology Technical Analyst

2 semanas atrás

Sao Paulo, Brasil Unilever Tempo inteiro

Unilever is the global company behind powerhouse brands such as Dove, Surf Excel and Magnum. The Unilever corporate strategy (The Compass) sets out an ambitious growth and sustainability objective for Unilever.

About the Role & Responsibilities

The Employee Technology team plays a pivotal role in delivering the client technologies that support the mobility and agility that Unilever needs to succeed.

As a part of the Technology Support Services team, the purpose of the Workplace Technology Technical Analyst role is to support with:

- Providing input into the Technology Support Services Roadmap
- Designing & Implementing Client Technical Solutions. Demand would come from either the team Roadmap, Project Requirements from project team or Service Improvements from Service Teams. Examples of requirements are; Intune policy changes, new hardware, reporting, proactive remediations)
- Support new Solutions as they go through testing prior to handover to BAU
- Provide input and advise on Hardware choices in your area
- Ensuring Technical documentation is created and updated
- Production of regular reporting on Progress and Technical risks & issues
- Engagement and management of a complex blend of suppliers & stakeholders
- Act as third line support to key stakeholders of service

All about you
- The Workplace Technology Technical Analyst is responsible as an SME, for support in setting the technical strategy and for the delivery of Workplace technologies within Unilever.
- Understanding and following industry trends and providing Technical Solutions and operational support where required.
- The Workplace Technology Technical Analyst is accountable for keeping the environment current, security compliant and operationally stable through the implementation of change.

You will be working on solutions in Teams Meeting Room’s, Cloud Printing, Digital Signage, AR/VR devices. This is an exciting space when looking at Smart buildings and the rapid changes in the way people need to collaborate.

Skills we are looking for:
Essential:

- Complete bachelor degree;
- Advanced English;
- Client IT experience within Unilever or at least one other similar global organisation;
- Proven experience in designing and delivering Client Solutions;
- Subject Matter Expert in the Client Technologies listed in the Technical Skills section below;
- Excellent business awareness, understanding the broader context in which IT delivery has an impact on overall business performance;
- Flexibility to adjust to changing business requirements;
- Experience and awareness of working in a global role;
- Demonstrate awareness and empathy to our many cultures and social needs;
- Customer and service centric mind-set;
- Excellent communication skills;
- Ability to work under pressure.

Desirable:

- Knowledge of structured service delivery methodologies such as ITIL;
- Commercial awareness and understanding of providing TCO models;
- Project management skills in line with best practice such as Agile.

IT Technical Skills
- Expert in Windows and Android operating systems;
- Expert in Intune for Device management and Solutioning;
- Expert in creation of technical documentation;
- Familiar with scripting (PowerShell, bash).

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