Senior Salesforce Support Analyst

Há 24 horas

São Paulo, Brasil Cognizant Tempo inteiro

**Job Title**

Senior Salesforce Support Analyst

**Who We Are**

**Job Summary**

**Responsibilities**
- Implement and manage Salesforce Approval Processes to streamline business workflows.
- Integrate Salesforce with external systems using Salesforce API and Salesforce Apex Integration.
- Design and develop custom solutions using Salesforce Apex Development and Salesforce Lightning Pages.
- Configure and customize Salesforce CPQ to meet business requirements.
- Perform administrative tasks in Salesforce including user management security settings and data management.
- Collaborate with cross-functional teams to gather and analyze business requirements.
- Stay updated with the latest Salesforce features and best practices.
- Participate in code reviews and provide constructive feedback to peers.
- Document technical specifications and user guides for developed solutions.
- Contribute to the continuous improvement of development processes and standards.

**Qualifications**
- Salesforce admin and configuration on basic modules like Sales cloud, Service cloud.
- Experience in Apex, workflows, Flows, approval process, Lightning components is required
- Salesforce basic troubleshooting techniques
- Salesforce best practices and industry standards
- Readiness to work on AMS project
- Good English communication (written and verbal)

**Secondary Skills (Value add/ preferred )**
- Experience on modules like Experience and Marketing cloud

**Certifications Required**
- Salesforce Certified Administrator Salesforce Certified Platform Developer I

**Why Cognizant?**
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- A highly competitive benefits and salary package.
- Opportunity to work for leading global companies.

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