Telecom Product Analyst

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description

Infobip Group together with one of our latest acquisitions, Anam, has a new and exciting opening that offers a great opportunity to learn and work in a dynamic and emerging technology sector.

We're looking for a data-savvy person who wants to work with complex technical products, as is our A2P firewall solution. The role consists of day-to-day interactions with an excellent group of analysts, technologists, and some of the world’s most advanced Mobile Network Operators (MNOs).

You'll be in charge of monitoring A2P traffic trends in our firewall deployments, making sure all technical and commercially agreed terms are met, and problem-solving around issues that may arise. Quality service is a top priority

**Reporting Line**: You will report directly to the Product Analytics Manager in the combined Infobip-Anam organization.

**Responsibilities**:

- Validating solution pre/during onboarding
- Monitoring network
- Analyzing traffic going through the firewall - analytics is simpler, usually in Excel and/or some internal tools
- Monitoring traffic types
- Detecting fraud, spam, etc., i.e. unwanted traffic
- Setting rules to detect and block unwanted traffic
- Monitoring and analyzing traffic anomalies
- Monitoring and setting rules on the product - monetization preparation
- Monetization activities
- Handling requirements towards Engineering for features development/updates
- Reporting
- Support customer facing teams during client onboarding
- Working from customer's premises per need during and after onboarding
- Technical and analytical support in the pre/implementation phase

Qualifications
**Professional/Experience requirements**:

- A2P/SMS knowledge, Telecom networks & protocol knowledge
- Excel and basic analytical/statistics knowledge
- Tool savvy in general - will be using a lot of internal tools and consuming data
- Reporting, data visualization, storytelling
- Market knowledge
- Problem solving
- Research
- Presentation skills
- SMS Firewall product knowledge is ideal
- Simple scripting knowledge is a bonus
- BI tools knowledge - on the user end - is a bonus (e.g. QlikSense, Tableau, PowerBI, etc.)

**What will we appreciate in your personality?**
- Driven, with excellent attention to detail.
- Strong analytical skills.
- Strong team ethics and friendly approach.
- Comfortable with customer engagement, delivering presentations, and ability to assess new requirements.
- Can work using their own initiative. Being self-motivated.
- Excellent communication skills.
- Good sense of humor is a true bonus

Additional Information
**Why our employees choose us (and stay)?**
- ** Opportunity knocks. Often.** - Being a part of a growing company in a growing industry - we challenge you not to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- ** Learn as you grow** - Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- ** Connect globally** - Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalisation.
- ** Pay & Perks** - Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and bonuses, a team taking care of all the equipment you need, team buildings and other organised activities, kitchen stocked with the usual suspects... Talk about a balanced lifestyle