Ict Manager

**Systems & Infrastructure Management**
- Oversee the installation, configuration, and maintenance of data connections, networks, servers, firewalls, and associated hardware and software
- Ensure high availability, scalability, security, and performance of ICT systems

**Security & Compliance**
- Implement and maintain cybersecurity policies, procedures, and controls
- Monitor systems for vulnerabilities and respond to incidents promptly
- Ensure compliance with relevant data protection regulations e.g. GDPR and LGPD

**Risk Management & Resilience**
- Develop, implement, and regularly test disaster recovery and business continuity plans to safeguard operations
- Establish and oversee threat detection, incident response, and escalation protocols
- Conduct risk assessments to identify potential ICT threats and vulnerabilities, ensuring appropriate mitigation strategies are in place
- Build resilience and redundancy into critical systems and infrastructure

**Support & Service Delivery**
- Ensure timely and efficient delivery of ICT support services across the organisation
- Define, implement, and monitor SLAs to ensure effective ICT service delivery
- Provide user training and promote digital literacy across the business

**Supplier Management**
- Lead and develop ICT, providing technical guidance and training
- Manage relationships with external service and technology suppliers
- Work with the Commercial Team to negotiate and manage contracts for ICT services and products

**Strategy & Planning**
- Develop and implement the organisation’s ICT Business Plan aligned with the EM&I Group Corporate Business Plan
- Research and evaluate emerging technologies and to drive innovation and business value
- Develop and manage the annual ICT budget ensuring on time, on scope and on cost delivery enabling cost effective investments and efficient resource allocation

**AI Enablement & Department Support**
- Partner with Department Heads to identify, prioritise, and deliver AI use cases that improve productivity, quality and safety
- Standardise approve AI tools and integrations, ensure secure-by-design architectures and role-based access to data
- Drivee adoption via training, templates, and procedures; embedding AI into daily workflows and procedures where appropriate
- Establish AI governance for GDPR/LGPD/NIS2 compliance, model risk management and human-in-the-loop controls
- Track value and cost by monitoring usage, spend and KPI’s (hours saved, cycle time, error rates) and report to the CCO, wider LT and Board of Directors as required.

**Academic Competencies**
- Master’s or Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
- Professional certifications (e.g., ITIL, PMP, CISSP, CCNA, Microsoft Certified, AWS Certified) are an advantage.

**Experience Competencies**
- Minimum 5-8 years of progressive ICT experience, with at least 3 years managing ICT helpdesk and other suppliers
- Working in global organisations
- Strong knowledge of ICT infrastructure, networking, enterprise systems, and cybersecurity
- Proven experience in project management and digital transformation initiatives
- Excellent leadership, communication, and problem-solving skills
- Hands-on expertise in infrastructure, enterprise systems, networking, and cybersecurity
- Ability to align ICT strategies with organizational goals
- Excellent organisational and project management skills with the ability to adapt to rapidly changing business priorities
- Experience implementing or managing an ISO 27001 Information Security Management System (ISMS)