Business Functional Analyst

1 dia atrás

Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:19500

**Cargo**:Business Functional Analyst - Consultor(a) Senior

**Diretoria**:Chief Revenue Officer

**Breakdown**:Customer Relations

**UO**:Customer Services Infrastructure

**Regional**: TIM SA Headquarter

**Estado**:RIO DE JANEIRO

**Cidade**:RIO DE JANEIRO

**Breve descrição**:
Responsável por traduzir as necessidades, interesses, anseios e expectativas dos clientes para as áreas técnicas, sendo escopo do seu trabalho a descrição, priorização, implementação e acompanhamento dos projetos, definidos no roadmap estratégico da empresa.

**Principais Atividades**:

- Construir escopo junto com as lideranças de canais/Designers, garantindo aderência técnica e requisitos necessários;
- Analisar, negociar e consolidar impactos diretamente com as áreas de negócio;
- Traduzir a estratégia de negócios para o time técnico interno e/ou externo garantindo o entendimento dos requisitos;
- Negociar escopos prioritários com foco na estratégia de negócios, discutindo trade-offs estratégicos;
- Validar documentação técnica garantindo aderência da solução aos requisitos solicitados;
- Elaborar cenários de testes e consolidar os cenários dos demais times envolvidos, garantindo visão única de projeto/produto;
- Realizar a validação e aprovação dos cenários de testes garantindo a qualidade da entrega;
- Gerenciar back log de funcionalidades;
- Acompanhar os testes pós-produção para garantir funcionamento e velocidade na correção.

**Experiência Profissional**:

- _ Ferramentas de Atendimento ao Cliente (CRM / base de conhecimento);_
- _Infraestrutura de Contact center (CaaS / PABX/CTI/Preditivos/Message Broker);_
- _Automações/Integrações (API / RPA);_
- _Metodologias desenvolvimento agil;_
- _Design thinking;_
- _Bots e Machine Learning;_
- _Experiência na condução de demandas estruturais e estratégicas;_
- _Formação superior em Engenharia, Ciência da computação, Sistemas de Informação ou áreas correlatas;_
- _MBA Gestão de projetos será um diferencial._

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