Technical Product Manager

Imagine architecting the future of logistics. As a Technical Product Manager at CXT Software, you won't just define requirements; you'll partner with engineering to design scalable systems, model complex data flows, and own the technical strategy for our AI-driven platform. You will validate your vision with data and prototypes, and lead a cross-functional team to deliver measurable outcomes—driving customer loyalty, revenue growth, and operational efficiency at scale.

Unlike traditional PM roles, this is a deeply technical position. You won’t just manage a backlog; you'll debate API contracts, contribute to system design discussions, and validate technical approaches alongside our architects. You'll own the 'how' just as much as the 'what' and 'why'.

CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success.

**Responsibilities**

Your core responsibility is to translate a technically sound product strategy into robust PRDs and development-ready Problem-Solution Packages. Your activities will include:

- Architectural Partnership: Collaborate with Engineering leads on system design, data architecture, and technology selection to ensure solutions are scalable and maintainable.
- Technical Specification: Define API requirements, model complex workflows, and write specs that are technically precise.
- Discovery & Validation: Lead customer research, data analysis, and rapid prototyping to confirm problem-solution fit.
- Prioritization & Roadmapping: Score ideas with a WSJF-RICE hybrid framework and maintain a living roadmap in Productboard.
- Specification & Planning: Write PRDs with Gherkin-style acceptance criteria, story mapping, and instrumentation requirements.
- Execution Support: Partner with UX and Engineering during Kanban flow, ensuring Definition of Ready/Done is met.
- Release & Enablement: Coordinate release notes, in-app guides (Pendo), and internal enablement on Confluence.
- Measurement & Iteration: Review adoption and outcome metrics at 14/30/60/90-day intervals and iterate or sunset as needed.

**Requirements**:

- A Bachelor’s degree in Computer Science, Engineering, or a related technical field is required.
- 5+ years of experience in product management, with at least 7+ total years in a B2B technology environment. Experience as a software engineer before becoming a PM is highly valued.
- System Design & Architecture: Ability to understand and contribute to discussions about microservices, event-driven architecture, and database design.
- Technical Acumen: Deep understanding of RESTful API design, AI/ML concepts (model lifecycle, training, inference), and experience designing complex system integrations.
- Ownership & Accountability: A proactive mindset to define clear success metrics, instrument usage data, and champion data-driven reviews to ensure every release moves the needle on OKRs.
- Communication & Storytelling: Ability to distill complex technical and business insights into crisp narratives that align cross-functional teams.
- Data Fluency: Comfortable digging into SQL, analytics dashboards (Pendo), and cost-of-delay models to justify decisions and measure outcomes.
- Hands-on experience with a modern product stack: Productboard, Jira, Confluence, Pendo Analytics, Figma, FigJam, Dovetail.
- Experience with development and cloud tools: MLFlow, WindSurf, Replit, Google Workspace, Azure.
- Ability to work effectively within a 100% remote, US-based team.
- Fluent in English (written and verbal).

**Nice to have**
- Last-Mile Logistics Expertise: Hands-on experience building or operating TMS or courier-dispatch products, with a deep grasp of dispatcher workflows, driver mobile UX, and fleet optimization challenges.
- Azure Stack Fluency: Comfort designing data pipelines or services with Azure Service Bus, Functions, Synapse, etc., to partner effectively with Engineering.
- Domain experience in logistics, supply-chain, or transportation technology.
- Certifications from DeepLearning.ai, Databricks, or similar AI credentialing bodies.

**Benefits**

More than just perks, they're the essential components of a rewarding career at CXT Software:

- 100% Remote (US-based): We are a fully remote team within the United States. Enjoy the freedom to work from anywhere in the US.
- Unlimited PTO: Take the personal time you need to be your best self at work.
- Flexible Work Environment: We prioritize results and customer satisfaction over rigid schedules.
- Dedicated Growth Path: Get consistent feedback and career coaching tailored to your goals.
- Access to Leading Tools and Technology: Use the latest tools to stay ahead and be effective.
- Engaging Community Activities: Join book clubs, cookin