Customer Success Specialist

Há 6 dias

São José dos Campos, Brasil edrone Tempo inteiro

Are you passionate about **eCommerce and customer success**? Do you thrive on building strong relationships and driving business growth? If so, this is your chance to **make a real impact**

As a **Customer Success Specialist at edrone**, you’ll be responsible for **client retention, contract negotiations, and revenue growth**, ensuring our clients maximize their success with our AI-driven eCRM.

**What We Offer**:
**Competitive salary + performance-based commission**
**Hybrid work model** - São José dos Campos office (at least 2 times per week) & remote flexibility
**Health & dental insurance**
**TotalPass**
**Food & transportation vouchers**
**Free English lessons**
**T**herapy sessions (Telavita)**
**SESC full credential**
**A dynamic, innovative environment**
**Salary range** **(R$ 3k - R$ 4K CLT contract)**

**Your Role**:
**Client Success & Retention**
- Manage **long-term relationships**, ensuring engagement and satisfaction.
- Identify and **reduce churn risks** through proactive strategies.
- Conduct **strategic meetings** to optimize client ROI.

**Revenue Growth & Negotiations**
- **Upsell & cross-sell** to increase MRR.
- **Renegotiate contracts** to align with evolving client needs.
- Lead **training sessions & webinars** to drive client adoption.

**Problem-Solving & Escalations**
- Address **client challenges proactively**, collaborating across teams.
- Ensure a seamless experience by identifying and solving pain points.

**Education & Value Creation**
- Develop **guides, case studies, and training materials**.
- Stay ahead of **eCommerce trends** and advise clients on best practices.

**What We’re Looking For**:
**Experience**in Sales, Support, Account Management, or Customer Success
Strong **negotiation**& **relationship management** skills
**Knowledge**of eCommerce, marketing, and data-driven decision-making
Intermediate **English** (B2+ level)

**Bonus if you have**:
Experience with **B2B clients, contract negotiations, and upselling**
Background in **conducting training & webinars**

**This role will be perfect for you if**:

- Have experience and enjoy **working with customers** and **building relationships** with them is your second nature
- You're not afraid of new **challenges**, your** energy and proactive** attitude make no task scary for you
- You **speak English on a communicative level** - as an international company you will be in contact with English constantly
- There's a lot going on in our company, so if you work well under time **pressure** while remaining **calm and efficient**, we'll definitely get along
- You are able to act **independently**and are not afraid to take **responsibility** for your actions - **ownership** is the key to success for us
- Continuous **development and qualification** are an integral part of your life - we want you to be able to grow with us every day
- Your strengths include **knowledge** of marketing basics or an interest in eCommerce, and the world of trends and innovation is a natural fit for you

**Recruitment Process**:
**Interviews**:
1️⃣ 30 minutes interview with **Giovanna Dias**, People&Culture Partner
2️⃣ 45 minutes interview with **Laura Teixeira**, Customer Success Team Leader
3️⃣ 45 minutes interview with **Ana Luiza Zaroni**, Support Manager
**Final decision & feedback

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