Customer Returns Program Manager, Customer Returns
1 semana atrás
Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Solid program or project management experience.
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’
Key job responsibilities
- Build and improve recurrent mechanisms to track results of Returns Experience programs;
- Identify opportunities to improve processes based on data;
- Work with stakeholders to guarantee end-to-end perspective of customer returns journey;
Implement programmatic changes to drive better experience, not limited to tech investments;
Sao Paulo, SP, BRA
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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