Executive Escalation Specialist
Há 4 dias
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
**Job Description**:
**RESPONSIBIILITIES**:
- Respond to and resolve all complaint types including Regulatory and Legal contacts, regardless of customer location based on demonstrated proficiency as a Complaints Specialist
- Advocate for customer resolution and satisfaction and not hesitate to tailor the outcome to each individual situation. Think outside the box
- Decide the outcome of complex issues keeping in mind that decisions may impact customer retention, PayPal loss or savings, as well as resulting in legal action or reputational damage
- Utilize a 360 approach to identifying problems and issues using a global lens in the resolution.
- Provide feedback to EE stakeholders (RCA, Leadership, product teams, etc.) regarding any necessary changes and updates, including policies, upgrades, and customer care issues.
- Ensure that functional and team interests are at the forefront of identifying issues, escalating where appropriate and will be instrumental in in finding a solution. (internal processes, tools failures, etc.)
- Proactively engage with customers to help further a resolution by making outbound calls.
- Always strive for first touch resolution and take ownership of a case from end to end, this may involve other departments to ensure an appropriate and customer-centric resolution is found.
Be a mentor to your peers within your team
- Strive for results to achieve/exceed organization goals/KPI’s
**REQUIREMENTS**:
- 5+ years customer service experience
- Minimum of 3 years PayPal experience
- At least 1 year of experience handling cases in either dispute resolution and/or fraud
- Strong working knowledge of systems and PayPal tools
- High level of professionalism due to interactions with regulators, litigation, and upper management
- Resourceful, relationship focused with a high level of business acumen
- Comfortable giving and receiving peer feedback with the ability to mentor team with 2nd level review of responses and coach peers
- Comfortable dealing with ambiguity
- Ability to work independently with little guidance, self sufficient
- Identify trends within the team and comfortable with root cause analysis techniques
- High school diploma / leaving cert or regional equivalent minimum requirement
- Further education in relevant skillset preferred
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
Who We Are:
Click Here to learn more about our culture and community.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
-
Escalation Specialist
Há 7 dias
Greater São Paulo Area, Brasil Automation Anywhere Tempo inteiro US$104.000 - US$130.878 por anoAbout UsAutomation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with...
-
Escalation Manager
2 semanas atrás
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are built on challenging the status quo and we seek innovators who share our commitment to shaping the future of...
-
Escalation Manager
2 semanas atrás
São Paulo, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks® everything starts and ends with our mission : Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
-
Escalation Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Palo Alto Networks Tempo inteiro R$90.000 - R$120.000 por anoCompany Description Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Customer Escalation Manager
2 semanas atrás
Sao Paulo, Brasil Oyster HR Tempo inteiro**✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...
-
Global Financial Crimes Specialist
Há 7 dias
Sao Paulo, Brasil Bank of America Tempo inteiroThe GFC Specialist assists in engaging other Compliance and Operational Risk (“C&OR”) officers, including horizontal coverage owners and Enterprise Areas of Coverage (“EAC”), to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of...
-
São Paulo, Brasil Wise Tempo inteiroOverview Titulo da Vaga: Total Service Account Specialist Team LeadNome da Empresa: WiseSalário: Localização: São Paulo – SPDescrição da Vaga: their assigned book of business, ensuring timely interventions to prevent churn and facilitate growth. Onboarding & Escalation…. Responsabilidades their assigned book of business, ensuring timely...
-
Anti-fraud Specialist
Há 2 dias
Sao Paulo, Brasil Santander Tempo inteiroAnti-Fraud Specialist SAO PAULO, Brazil **WHAT YOU WILL BE DOING** - Responsável pela governança dos temas relacionados à Prevenção a Fraudes - Controle orçamentário de despesas, forecast, controle de vagas, gestão de horas extras e de fornecedores - Gerenciamento dos riscos e controles em conjunto com a áreas de segunda linha e global -...
-
Latam Administrative Specialist
2 semanas atrás
Sao Paulo, Brasil Facebook App Tempo inteiroMeta is seeking an Administrative Specialist to join our Sao Paulo Brazil based Global Administrative Specialist Program (ASP) team. This role will support complex and high-volume calendaring, travel planning, and managing expense reports for up to six clients (leaders). The Admin Specialists provide remote support to clients across the Company and its...
-
Senior Relations Specialist
Há 7 dias
Sao Paulo, Brasil Booking.Com Tempo inteiro**We are looking for talented and enthusiastic Senior Relations Specialists to join our Legal team in São Paulo.** **Job Summary** - Highest risk/complexity - Significant loyalty, financial and/or brand risk - Coordinating and resolving cases in cooperation with internal departments If needed, these roles will also support the (Senior) Guest Specialist...
