UX Manager

**WHO WE ARE**
- Founded in 2008, Trustly is the global leader in Open Banking Payments, and the U.S. is Trustly’s fastest-growing market. Today we serve 10,000 merchants, connecting them with over 650 million consumers and 7,600 banks in over 30 countries. In 2021, we processed over $20 billion in transaction volume in our global network.

Our digital account-to-account platform redefines the speed, simplicity, and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app - no credit card numbers or separate account setup necessary. With offices in Vitoria, Brazil, Silicon Valley in the US, and global headquarters in Stockholm, Sweden, we are a culturally diverse team. Across Brazil, we have embraced remote work from home policy.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

It’s a great time to join Trustly as the Americas team is growing fast. If you thrive in an entrepreneurially-minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out

**What you'll do**:

- Manage team of UX designers in Brazil.
- Own service presentation standards for merchants to drive conversion and share of checkout, and compliance with Risk requirements.
- Recommend optimal placement and experience of Trustly’s product on merchant sites.
- Determine best UX solutions based on business goals and customer feedback, and present a broad set of potential designs for any project.
- Influence product and engineering executives through data, research, and storytelling.
- Propose, organize and run user experience testing.
- Mentor UX members in best practices, processes and methodology.
- Reference data analytics as basis for qualifying and prioritizing areas for improvement and for monitoring KPIs.
- Support sales and go to Market teams with design support.
- Present and manage UX roadmap.

**Who you are**:

- Work experience in user experience design and research.
- Bachelor’s Degree required; advanced degree preferred.
- Experience building both mobile and desktop experiences, including taking products from concept to launch, with particular emphasis on Mobile.
- Experience working with merchants on best practices.
- Startup experience or mentality is a plus.
- Team leadership or management experience.
- Able to conceptualize, articulate, wireframe, prototype, and collect user testing to iterate for best product market fit.
- Deep experience with driving end user research, both qualitative and quantitative.
- Must have strong English skills to be able to communicate effectively with English-speaking business stakeholders, in order to translate requests for the team and mentor them to deliver precisely on requirements.

**Our perks and benefits**:

- Bradesco health and dental plan, for you and your dependents, with no co-payment cost.
- Life insurance with differentiated coverage.
- Meal voucher and supermarket voucher.
- Home Office Allowance.
- Gympass - Platform that gives access to spaces for physical activities and online classes.
- Trustly Club - Discount at educational institutions and partner stores.
- Monthly happy hours with iFood coupon.
- English Program - Here you have space to develop your English, and you can choose an Online Platform or English Classes in company.
- Extended maternity and paternity leave.
- Birthday Off.
- Flexible hours/Home Office - our culture is remote-first You can work in every city in Brazil.
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats Spoiler alert: Equipment can be purchased by you according to internal criteria
- Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPI's.

Check out our Brazil Life page on Linkedin for more details about Brazil, our culture and much more.

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.